Health Technician (Audiology)

Duties include but are not limited to:
Direct Patient Care:

• Greeting and escorting patients.
• Patient set up for procedures (e.g. vestibular neurodiagnostic procedures);
• Patient instruction and counseling on hearing loss or hearing aids either on an individual basis or in a group setting;
• Conducting hearing pass/fail screenings without interpretation;
• Non-diagnostic otoscopy;
• Cerumen management;
• Taking earmold impressions;
• Hearing aid troubleshooting and repair;
• Providing basic hearing aid information for patients and caregivers;
• Performing listening checks on hearing aids;
• Electroacoustic analysis of devices;
• Pairing hearing aids and accessories via Bluetooth technology;
• Programming previously stored settings into hearing aids;
• Activating remote controls.

Administrative Duties:

• Managing office supplies;
• Tracking loaner stock hearing aid inventory;
• Electronic ordering verifying orders upon arrival to ensure components are present and working correctly;
• Scheduling appointments;
• Packaging and mailing hearing aids and accessories;
• Processing ROES transactions (e.g. certifying and issuing hearing aids entering orders and repairs);
• Responding to routine inquiries from patients including determining nature of hearing aid inquiry and responding to administrative questions; assisting patients visitors and others requesting information;
• Management of infection control patient safety and clinical supplies for the audiology clinic;
• Maintenance of clean disinfected instrumentation equipment and work surfaces in the audiology clinic
• Reprocessing reusable medical equipment based on facility policy according to Medical Center infection control procedures and reusable medical equipment policies.

Work Schedule: Monday-Friday 8:00AM - 4:30PM
Compressed/Flexible:At Managements Discretion
Telework: Not Available
Virtual: This is not a virtual position.
Relocation/Recruitment Incentives: Not Authorized
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job.
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• All applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA.
• Selective Service Registration is required for males born after 12/31/1959.
• Must be proficient in written and spoken English.
• Subject to background/security investigation.
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Must pass pre-employment physical evaluation
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP).
• Complete all application requirements detailed in the Required Documents section of this announcement.

As a condition of employment for accepting this position you will be required to serve a 1 or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your trial period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met.

Basic Requirements:

• United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy.
• Experience and Education. Experience. Six months of experience comparable to the next lower level which demonstrates the knowledge skills and abilities related to the duties of the position to be filled. OR Education. Successful completion of two academic years above high school leading to an associate degree or a bachelors degree with at least 12 semester hours in courses related to the position. OR Experience/Education Combination. Equivalent combinations of experience and education are qualifying. An example of a combination of experience/education is three months of experience comparable to the next lower level which demonstrates the knowledge skills and abilities related to the duties of the position to be filled and one year above high school with a minimum of 6 semester hours related to the health care industry.
• English Language Proficiency. HTA HTSLP or HTASLP candidates must be proficient in spoken and written English to be appointed as authorized by38 U.S.C. 7403 (f).

May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria).

Grade Determinations: Health Tech (Audiology) GS-07:
Experience. Completion of one year of progressive experience and/orexperience equivalent to the next lower grade level directly related to theposition being filled.

Demonstrated Knowledge Skills and Abilities (KSAs). In addition to the experience above the candidate must demonstrate the following KSAs: Ability to mentor and train new HTAs. Ability to prepare patients for advanced testing procedures performed by the audiologist such as evoked potentials. Ability to develop and implement the technician role for a program in a focused area of audiology.

Reference: For more information on this qualification standard please visit full performance level of this vacancy is GS-07.

Physical Requirements: The incumbent must have the ability to sit stand and walk for prolonged periods. There must also be a high degree of eye-hand coordination when working with the small components associated with hearing aids and earmolds. Ability to assist or lift a patient may also be required occasionally.