Health System Specialist System Redesign Coordinator

Duties will include but may not be limited to the following:

Systems Redesign (60%)

• Leads advanced data analysis and contributes to multidisciplinary teams task forces and learning groups to diagnose operational issues identify system constraints and support development of data driven solutions.
• Applies Lean and related improvement methodologies to assess current processes implement targeted interventions and evaluate gains best practices and long term sustainment strategies that improve reliability and Veteran outcomes.
• Performs comprehensive analysis of qualitative and quantitative data related to quality safety access value and Veteran experience to inform improvement priorities.
• Develops data driven improvement initiatives prepares findings and recommendations for leadership review and develops structured implementation plans.
• Utilizes advanced analytical tools statistical methods and improvement frameworks to support organizational projects and strategic priorities.
• Provides analytical and technical support to interdisciplinary teams across the continuum of care to strengthen planning execution and sustainment of improvement work.
• Researches emerging evidence based practices benchmarks and industry standards to identify opportunities to advance facility performance.
• Conducts program management activities that ensure coordination standardization and effective application of Systems Redesign methodologies.
• Provides project management leadership for improvement initiatives including scoping planning resource allocation risk mitigation and monitoring of milestones and deliverables.
• Applies expert knowledge of Systems Redesign and Lean principles to coach and mentor staff and teams in the use of structured improvement tools.
• Generates data supported findings and insights to facilitate informed decision making by leadership.
• Conducts gap analyses to identify organizational performance needs and advises leadership on actions to strengthen and sustain improvement infrastructure.
• Integrates validated practices and performance results into reports and briefings to ensure leadership has accurate actionable information.
• Serves as a subject matter expert in Systems Redesign and process improvement providing consultation technical guidance and analytical expertise across the organization.
• Refines and adapts improvement models tools and methodologies to ensure standardized scalable and effective practices across SR&I activities.
• Manages complex projects including the design and delivery of Systems Redesign and improvement education initiatives for leadership and staff.

Training and Education (30%)

• Delivers training in virtual one on one and classroom settings using established SR&I instructional standards to ensure consistent and high quality learning experiences.
• Develops training materials tailored to diverse audiences and incorporates industry standards analytical tools and process improvement frameworks to build staff capability.
• Conducts analysis of quality efficiency effectiveness and resource utilization data to strengthen Systems Redesign training programs.
• Designs and enhances training strategies that ensure leaders and staff are equipped with effective process improvement systems redesign and project management tools.
• Applies adult learning principles to design and deliver instructional content evaluates training effectiveness and performs return on investment and expectations analyses.
• Facilitates individual and group performance improvement activities ensuring alignment with organizational goals.
• Prepares briefings reports charts and statistical materials that clearly communicate program objectives performance insights and outcomes.
• Produces standardized reports and dashboards that enable leadership to assess system wide progress and evaluate improvement initiatives.

Customer Service Consultation (10%)

• Responds to requests from leadership staff and stakeholders and provides subject matter expertise on improvement methodologies data interpretation and operational processes.
• Delivers clear actionable recommendations based on improvement principles analytical findings policy interpretation and patient flow assessments.
• Represents Systems Redesign programs by identifying organizational needs and translating them into actionable improvement initiatives.
• Identifies system improvement opportunities and resolves complex issues through the application of structured performance improvement strategies.
• Performs other duties as assigned.

Work Schedule: Monday - Friday 7:30am - 4:00pm
Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist - System Redesign Coordinator/PD636D-304860
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 08/19/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.

In order to qualify for this position you must meet one of the Individual Occupational Requirement as stated below:

Individual Occupational Requirement: Progressively responsible analytical or administrative or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative clinical or other service activities and provided knowledge of the following:

• Missions organizations programs and requirements of health care delivery systems
• Regulations and standards of various regulatory and credentialing groups
• Government-wide agency and facility systems and requirements in various administrative areas such as budget personnel and procurement

You may qualify based on your experience as described below:

Inservice Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included:

• Assignments providing a knowledge of basic health system administration philosophies practices and procedures and basic government administrative policies and requirements;
• Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses work assignments must be characteristic of the grade level to which he or she is assigned); and
• Oversight by an experienced health system administrator with periodic evaluation of the individuals progress and appropriate adjustment of the training program. OR

Specialized Experience: You must also have at least one (1) full year of specialized experience equivalent to at least the next lower grade level (GS-11) in the Federal Service that is directly related to the work of the position and has equipped me with the particular knowledge skills and abilities to successfully perform the duties as a Health System Specialist. Qualifying Specialized Experience includes: Overseeing and monitoring existing or emerging work flow issues including scheduling; leading program planning and execution for a clinic practice management at a large medical center level to include analyzing trended data sets; evaluating and monitoring administrative activities and make substantive recommendations for program improvements; working with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN and related improvement methodologies; working with local and national groups to review and develop guidance and policies that will facilitate standardized processes; performing cost analysis and cost effectiveness studies in order to determine make/buy decisions to address gaps; providing leadership and direction to promote a culture of engagement and satisfaction; promoting system-wide training plans.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Education

There is no educational substitution at this grade level.

Required Experience:

IC