Health System Specialist

The Health System Specialist-Associate Group Practice Manager (AGPM)reports to the Ambulatory Care Operations Director (ACOD) / Group Practice Manager (GPM). The primary purpose of the position is to provide assistance and support to the ACOD/GPM and to all ambulatory care services in the facility and related Community Based Outpatient Clinics (CBOCs) as it relates to access to care as applicable. The incumbent is responsible for Primary Care Mental Health Surgery Medicine or Ancillary ambulatory clinics oversight and integration into an efficient Clinic Practice Management (CPM) model. Duties include but are not limited to:

• Reviews and provides input on regulations and policies for local interpretation utilizing local group practice management and communication strategies.
• Works as part of an inhouse team to ensure a wide range of local factors are considered in the application of national policies and procedures.
• Promotes established system-wide training plans to optimize local use.
• Supports the local clinic management system based on national requirements.
• Proposes improvements to supervisor regarding national training curriculum for onboarding and sustainment activities.
• Utilizes an analytics system for the collection and analysis of outpatient care patient feedback for access and quality measures.
• Evaluates and recommends changes for continuous process improvement.
• Collaborates with the Veterans Experience clinic management scheduling and analytic groups.
• Works with local personnel to integrate data analytics and measures with continuous process improvement utilizing LEAN Six Sigma and other improvement methodologies to meet and sustain ambulatory care goals and objectives.
• Applies administrative policies and established process improvement strategies.
• Monitors and makes recommendations to adjust plans to effectively and cost-efficiently accomplish the mission within budgetary constraints. Performs cost analysis and cost effectiveness studies in order to determine make/buy decisions to address gaps.
• Provides administrative program advice for ambulatory care clinical support services.
• Acts as a liaison or point person for communications with persons and/or groups internal or external to the facility representing Group Practice Management on clinical access issues.

Promotion Potential: The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Work Schedule: 8:00am-4:30pm Monday-Friday
Telework: Ad-hoc only
Virtual: This is not a virtual position.
Position Description/PD#: Health System Specialist/PDS0022A
Relocation/Recruitment Incentives: Not Authorized
Critical Skills Incentive (CSI): Not Approved
Permanent Change of Station (PCS): Not Authorized

• You must be a U.S. Citizen to apply for this job
• To be considered for this position you must complete all required steps in the process. In addition to the application and questionnaire this position requires an online assessment. The online assessment measures critical general competencies required to perform the job.
• Selective Service Registration is required for males born after 12/31/1959
• Physical Requirements: The work required does not inherently include any physical requirements essential for successful job performance that could not otherwise be performed with accommodation or workplace adjustment. A pre-placement physical examination is not required.
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( Effective May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.
• Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP)

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

To qualify for this position applicants must meet all requirements by the closing date of this announcement 09/25/2026.

Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-11 position you must have served 52 weeks at the GS-9. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment.

Individual Occupational Requirement:Applicants must possess an undergraduate or graduate level degree with a Major study in hospital administration public health administration or related fields such as business or public administration with course work in health care administration.
OR
Must possess progressively responsible analytical or administrative or clinical management or supervisory experience in the healthcare field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative clinical or other service activities and provided knowledge of the following:
* Missions organizations programs and requirements of health care delivery systems;
* Regulations and standards of various regulatory and credentialing groups; and
* Government-wide agency; and facility systems and requirements in various administrative areas such as budget personnel and procurement.

In addition to the Time-in-Grade Requirement and Individual Occupational Requirement applicants must also possess the specialized experience as described below:

GS-11 SPECIALIZED EXPERIENCE: You must have one year of specialized experience equivalent to at least the next lower grade GS-9 in the normal line of progression for the occupation in the organization. Specialized experience is defined as: specific knowledge of the principles methods and tools for automating developing implementing or administering database systems planning coordination and execution of business functions resource allocation and production expresses information (for example ideas or facts) to individuals or groups effectively taking into account the audience and nature of the information (for example technical sensitive controversial); makes clear and convincing presentations; listens to others attends to nonverbal cues and responds appropriately analyze trends and forecast changes in workforce requirements and prepare reports and recommendations on a monthly basis as to most effective manner or recruitment.

OR

EDUCATION: Applicants may substitute education for the required experience. To qualify based on education for this grade level you must have PH.D. or equivalent doctoral degree OR 3 full years of progressively higher level graduate education leading to such a degree. TRANSCRIPT MUST BE PROVIDED.

OR

COMBINATION: Applicants may also have an equivalent combination of successfully completed graduate level (beyond a masters degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge skills and abilities necessary to do to the work of this position (i.e. hospital administration public health administration or related fields such as business or public administration with course work in health care administration). TRANSCRIPT MUST BE PROVIDED.

For more information on these qualification standards please visit the United States Office of Personnel Managements website at

Required Experience:

IC