Health System Specialist (Education and Compliance Program Manager)

• Oversees the standardized national tracking tool and ensures compliance for the completion of biannual audits for all scheduling staff.
• Coordinates the development and implementation of clinic management and operations related training for mandated staff throughout the medical center.
• Provides ongoing tracking and monitoring of the completion of mandatory trainings in coordination with the employee education and compliance staff for all scheduling staff with access to scheduling keys and menus.
• Assists in the education and monitoring of profile indicators to eliminate issues with consult management clinic utilization and efficiencies clinic cancellations recall delinquency missed opportunity rates and electronic wait lists.
• Designs training and educational tools and resources to improve the reliability proficiency effectiveness and accuracy of clinic management practices for staff throughout the medical center.
• Manages the coordination and implementation strategies for scheduling related software and hardware.
• Assesses individual needs to determine appropriate level of access related to scheduling menus and keys and clinic profiles for staff throughout the medical center.
• Provides ongoing reviews and monitoring to ensure staff who are granted access to these menus keys and profiles are in compliance with mandatory training requirements and notifies services and supervisors when compliance lapses.
• Provides data reports and materials to demonstrate the compliance of the ambulatory care staff as it relates to clinic management.
• Assists staff with the aspects of clinical care related to compliance with training and education to improve accuracy and efficiency of clinic management and operations.
• Oversees the operations training education and accuracy of scheduling and clinic management practices upon request for both audits site visits and per leadership.

Work Schedule: Monday - Friday 8:00 a.m. - 4:30 p.m. EST
Recruitment/Relocation Incentives (Sign-on Bonus): Not Authorized
Permanent Change of Station (Relocation Assistance): Not Authorized
Pay: Competitive salary and regular salary increases. When setting pay a higher step rate of the appropriate grade may be determined after consideration of higher or unique qualifications or special needs of the VA (Above Minimum Rate of the Grade).
Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave 13 days of sick leave 11 paid Federal holidays per year)
Parental Leave: After 12 months of employment up to 12 weeks of paid parental leave in connection with the birth adoption or foster care placement of a child.
Child Care Subsidy: After 60 days of employment full time employees with a total family income below $144000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66.
Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA
Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)
Telework: This position may be authorized for ad-hoc telework which occurs on an occasional non-routine basis and is utilized to complete short-term special assignments or to accommodate special circumstances even though the telework arrangement may occur continuously for a limited and specific period of time. Telework eligibility will be discussed during the interview process.
Virtual: This is not a virtual position.
Financial Disclosure: Not Required
Position Description Title/PD#: Health System Specialist (Education and Compliance Program Manager)/PDO and PDO
Promotion Potential: This position involves a multi-grade career major duties listed below represent the full performance level of GS-11. At the GS-9 grade level you will perform assignments of a more limited scope and with less independence. You will progressively acquire the background necessary to perform at the full performance level of GS-11. Promotion is at the discretion of the supervisor and is contingent upon satisfactory performance availability of higher-level work and availability of funds. The selectee may be promoted to the full performance level without further competition when all regulatory qualification and performance requirements are met. Selection at a lower grade level does not guarantee promotion to the full performance level.

Notifications:

• This position is not a Bargaining Unit position.
• This position is covered by locality-based comparability pay.
• Current and permanent Federal employees must submit copies of their most recent SF-50 (Notice of Personnel Action). The SF-50 must identify the position title series grade step tenure and type of service (Competitive or Excepted). In some cases more than one SF-50 may be required to show a higher grade previously held.

• You must be a U.S. citizen to apply for this job
• Subject to a background/suitability investigation
• Selective Service Registration is required for males born after 12/31/1959
• A complete application package; Resume Transcripts etc. is required
• Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements ( May 7 2025 drivers licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.

Upon completion of your probationary period your employment will be terminated unless you receive certification in writing that your continued employment advances the public interest.

As a condition of employment for accepting this position you will be required to serve a 1-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public determining if your employment advances the public interest we may consider:

• your performance and conduct;
• the needs and interests of the agency;
• whether your continued employment would advance organizational goals of the agency or the Government; and
• whether your continued employment would advance the efficiency of the Federal service

To qualify for this position applicants must meet all requirements by the closing date of this announcement.

MINIMUM QUALIFICATIONS GS-9:

• Possess at least one (1) full year of specialized experience equivalent to the GS-7 level in the Federal service that has equipped me with the particular knowledge skills and abilities to perform successfully the duties of the position and that is typically in or related to the work of this Health System Specialist position. To be creditable specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Qualifying specialized experience is defined as progressively responsible analytical or administrative or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative clinical or other service activities and provided knowledge of the following: (1) Missions organizations programs and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide agency and facility systems and requirements in various administrative areas such as budget personnel and procurement. At this level applicants would have obtained this experience working within a health care setting; working directly with healthcare professionals and other administrators to solve problems in support of the delivery of patient care; and experience assisting an administrative component of a health care onboarding process; OR
• Successfully completed a masters or equivalent graduate degree or successfully completed two (2) full years of progressively higher level graduate education leading to such a degree LL.B or J.D. in a related field of the position to be filled (i.e. hospital administration public health administration or related fields such as business or public administration with course work in health care administration). Education at the graduate level must have been obtained in an accredited college or university and must demonstrate the knowledge skills and abilities necessary to do the work of this position. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation; OR
• Possess an equivalent combination of successfully completed graduate level education (beyond the first year) and specialized experience as described above to meet the total experience requirements. The education portion must include graduate courses that demonstrate the knowledge skills and abilities necessary to do to the work of this position (i.e. hospital administration public health administration or related fields such as course work in health care administration). This education must have been obtained in an accredited college or university. NOTE: Transcripts (unofficial or official) must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume.

MINIMUM QUALIFICATIONS GS-11:

• Possess at least one (1) full year of specialized experience equivalent to the GS-9 level in the Federal service that has equipped me with the particular knowledge skills and abilities to perform successfully the duties of the position and that is typically in or related to the work of this Health System Specialist position. To be creditable specialized experience must have been equivalent to at least the next lower grade level in the normal line of progression for the occupation in the organization. Qualifying specialized experience is defined as progressively responsible analytical or administrative or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative clinical or other service activities and provided knowledge of the following: (1) Missions organizations programs and requirements of health care delivery systems; (2) Regulations and standards of various regulatory and credentialing groups; and (3) Government-wide agency and facility systems and requirements in various administrative areas such as budget personnel and procurement. At this level applicants would have obtained this experience working within a health care setting; working directly with healthcare professionals and other administrators to solve problems in support of the delivery of patient care and education/training; experience running an administrative component of a health care onboarding process; and analyzes and synthesizes data from diverse data systems to improve business processes; OR
• Successfully completed a Ph.D. or equivalent doctoral degree or three (3) full years of progressively higher level graduate education leading to such a degree or LL.M. in the related field of the position to be filled (i.e. hospital administration public health administration or related fields such as business or public administration with course work in health care administration). The education portion must include courses that demonstrate the knowledge skills and abilities necessary to do the work of this position. Education must have been obtained in an accredited college or university. NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation; OR
• Possess an equivalent combination of successfully completed graduate level (beyond a masters degree) and specialized experience as described above to meet total experience requirements. The education portion must include graduate courses that demonstrate the knowledge skills and abilities necessary to do to the work of this position (i.e. hospital administration public health administration or related fields such as business or public administration with course work in health care administration). NOTE: Transcripts must be submitted with your application materials. Education cannot be credited without documentation. Experience must be clearly indicated in your resume.

Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience.

Physical Requirements: The work is primarily sedentary although some slight physical effort may be required. Work is typically performed in an adequately lighted and climate-controlled office.