Health & Community Navigator Supervisor

McKesson is an impact-driven Fortune 10 company that touches virtually every aspect of healthcare. We are known for delivering insights products and services that make quality care more accessible and affordable. Here we focus on the health happiness and well-being of you and those we serve we care.

What you do at McKesson matters. We foster a culture where you can grow make an impact and are empowered to bring new ideas. Together we thrive as we shape the future of health for patients our communities and our people. If you want to be part of tomorrows health today we want to hear from you.

Position Summary (Purpose of Job):

The Health & Community Navigator Supervisor (M2) provides day-to-day leadership for Health & Community Navigators supporting employees across Distribution Centershelping ensureconsistent executionstrong field support rolesupportsthe team through changingsiteprioritiesresolvingday-to-dayoperational issues andusesfield insightsto recommend practicalimprovements that strengthen care delivery associate engagement andworkflowefficiency.

The supervisorusesdatareporting toolsandavailable technologyto streamline workflows improve reporting accuracyidentifytrends andsupport consistent repeatableprocesses.

Thisindividualmusthavedatasavviness with the ability to interpret performance resultsand recommend changes that improve supervisor manages program-related travel supplies and expenses within approved budget ranges monitorsspend andsupports responsibleresourceuse.

The supervisordemonstratesprofessionalpresence andclearcommunication skills while partnering with site leaders HRinternal partners and community partners. The role is expected to be in the field with the team modeling best practicesidentifyingimprovement tactics responding tosite-leveloperationalneeds andsupportingprogram value efficiency and results.

Key Responsibilities (% of Time):

LeadandDevelop TeamPerformance(20%)

• Provide direct leadershipand accountability for Health & Community
• Navigators tosupportconsistent execution associate engagement andteam performance.

Examples of work:

• Set clear team priorities role expectations service standards and performance goals aligned to programobjectivesand business needs.

• Coach Navigators through regular 1:1s field observation onboarding and real-time feedback to improve consistency confidence and impact.

• Lead team meetings knowledge sharing and professional development activities that translate lessons learned into repeatable best practices.

• Use data associate feedback and site-level insights toidentifyopportunities close performance gaps and strengthen service delivery.

• Support career development engagement and retention by building capability reinforcing accountability and recognizing high-impact performance.

• Address performance concerns throughtimelycoaching development planning and corrective action processes when applicable.

• SupportProgram Operations Efficiency andResource Use(40%)

Manage day-to-day program execution resolve operational issues and usedata available technology and process improvement tosupportefficiency care delivery impact andconsistent program performance.

Examples of work:

• Monitor operational performance key program metricsutilizationtrends associate needs and site-level results toidentifyrisks and opportunities.

• Interpret data andrecommend practical next steps to supportcare navigation workflow efficiency associate experience andconsistent service delivery.

• Use available tools dashboards and reporting processes to streamline documentation reduce manual work andsupporttimelyfollow-up.

• Resolve daily operational issues staffing changes workload shifts and urgent business needs whilemaintainingservice continuity and quality.

• Review documentation activity tracking and reporting for accuracy consistency compliance and readiness formanager or stakeholderreview.

• Manage program-related travel supplies and expenses within approved budget ranges to supportresponsible resource use andoperational discipline.

• Prepare concise operational updates and performance insights thatsummarizeimpactresource use risks and recommended actions formanager or leader review.

PartnerwithStakeholdersto SupportProgramGoals(10%)

Partner with Distribution Center leadership HRinternal partners and community partners tounderstandsite needssupportoperational priorities andstrengthenprogramexecution.

Examples of work:

Buildeffective workingrelationships with Distribution Center leadership HR site teams internal partners vendors and community organizations tosupportprogram goals.

• Communicate programupdates associate impactresource needs and operationalissues clearlyandprofessionally.

• Usestakeholder feedback and field observationsto supportpractical improvementsin engagementandconsistent service delivery.

• Coordinate awareness campaigns education events and engagement activities that support associate access health literacy and resource navigation.

• Surface risks barriers and opportunities early andshare recommendations for manager or leader review.

Lead in the Field and Improve Site Execution (30%)

Work directly with assigned sites and Navigators to model best practices troubleshoot barriers strengthen associate engagement andsupport consistentservice delivery.

Examples of work:

• Provide direct field support to one or more Distribution Centers whilemaintainingvisibility into frontline needs associate barriers and site-specific opportunities.

• Model high-quality associate engagement follow-up health literacy education benefits navigation and community resource connection practices.

• Partner with associates toidentifybarriers connect them toappropriate resources and document outcomes thatsupport visibility into associate support and service impact.

• Partner with associates toidentifybarriers connect them toappropriate resources and document outcomes that support visibility intoassociate support and service impact.

• Observe field executionidentifyimprovementopportunities andsupportrecommended adjustmentsthat strengthen consistency efficiency and associate experience.

• Escalate recurring barriers operational shifts and emerging needs withpractical recommendationstosupportprogram performance.

Minimum Job Qualifications (Knowledge Skills & Abilities):

• Education:Associates degree or higher preferred; equivalent experience in operations community health employee support or field-based program delivery may be considered.

• Experience: 6 years of relevant experience with 13 years ofpeoplesleadership field operations program implementation or team coaching experience.

Leadership:Demonstratedability to lead teams manage priorities resolve operational issues coach performance andreinforceaccountability in a changing environment.

• Data and technology:Data savvy with the ability to interpret results use reporting toolssupport technology-enabled workflows and translate insights intopractical actions.

• Communication:Strong written and verbal communication skills withprofessionalpresence and the ability to explainprogram updates operationalimpact risksresource needsandrecommendationsto stakeholders.

• Preferred:CHW certification; experience withSDoH care navigation employee engagement Distribution Center operations or field-based teams.

• Working Conditions:

Hybrid role requiring onsite presence at Distribution Centers and virtual work. Travel estimated at2035%.

Physical Requirements:

Ability to perform computer-based work andparticipatein onsite engagement activities in Distribution Center environments.

Compliance Statement:

This job description reflects the general nature of the role and is not exhaustive. Responsibilities may change based on business needs. McKesson is an Equal Opportunity Employer.

We are proud to offer a competitive compensation package at McKesson as part of our Total Rewards. This is determined by several factors including performance experience and skills equity regular job market evaluations and geographical markets. The pay range shown below is aligned with McKessons pay philosophy and pay will always be compliant with any applicable regulations. In addition to base pay other compensation such as an annual bonus or long-term incentive opportunities may be offered. For more information regarding benefits at McKesson pleaseclick here.

Our Base Pay Range for this position

McKesson has become aware of online recruiting-related scams in which individuals who are not affiliated with or authorized by McKesson are using McKessons (or affiliated entities like CoverMyMeds or RxCrossroads) name in fraudulent emails job postings or social media light of these scams please bear the following in mind:

McKesson Talent Advisors will never solicit money or credit card information in connection with a McKesson job application.

McKesson Talent Advisors do not communicate with candidates via online chatrooms or using email accounts such as Gmail or Hotmail. Note that McKesson does rely on a virtual assistant (Gia) for certain recruiting-related communications with candidates.

McKesson job postings are posted on our career site: .

McKesson is an Equal Opportunity Employer

McKesson provides equal employment opportunities to applicants and employees without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability age genetic information or any other legally protected category. For additional information on McKessons full Equal Employment Opportunity policies visit our Equal Employment Opportunity page.

McKesson is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment please contact us by sending an email to (United States) or (Canada) . Resumes or CVs submitted to this email box will not be accepted.

Join us at McKesson!