Head of Product Operations
Job Location:
New York City, NY - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Product Operations is the operating system of the product org. With 140 people across engineering product and design spanning three product portfolios three things need a durable owner or they degrade: the data layer the product lifecycle process and how new product people get up to speed. This role owns all three.
This is an operations function not a strategy function. Portfolio bets sequencing and positioning stay with the founders and PM leads. What you own are the systems that let EPD run at scale reliably repeatably without a founder in the loop. If youre drawn to building infrastructure that quietly makes everyone else faster this is your role.
Product Analytics durable infrastructure
- Own our analytics stack (Omni Amplitude etc.) end to end: instrumentation standards event taxonomy metric definitions dashboard hygiene and the NPS/CSAT measurement architecture across each product.
- The bar: any PM or exec can pull a trustworthy number without having to ask who to trust.
Product Lifecycle recurring process
- Own the alpha beta GA process and the EPDGTM communication that runs on top of it including the RACI for each phase the handoff gates and who tells GTM what and when.
- Manage the communication and process around changes to existing products.
- Own the voice-of-customer feedback loop between GTM Support and the product org including strategic account calls that surface prioritization signals.
PM Onboarding repeatable system
- Own new-PM onboarding as a designed program not an ad-hoc handoff. It should be tied to the PM ladder and produce consistent ramp times regardless of whos running it.
Chief of Staff leverage work
- Take on one-off high-leverage work (offsites annual planning cross-functional initiatives) as assigned. This is real work but scoped case by case.
- 7 years in product operations strategy & operations analytics or a related role ideally at a B2B SaaS company that scaled through complexity.
- A builder of systems not a manager of tasks. Youve owned infrastructure that kept running after you moved on to the next thing.
- Strong SQL and hands-on experience with BI and analytics tools (Omni Amplitude Looker or similar) you can build dashboards and data models yourself not just direct others to.
- Track record of owning KPI frameworks and instrumentation standards across multiple products and stakeholders.
- Sharp program manager who can run the alpha beta GA lifecycle process across a multi-product org without losing the details.
- Excellent communicator you can translate messy operational realities into clear frameworks and get buy-in from engineers PMs and execs alike.
- Bonus: experience in hospitality tech enterprise SaaS with strategic accounts or scaling product analytics at a growth-stage company.
Target cash compensation ranges from $200000-$240000including a fixed annual salary and a performance-based bonus paid quarterly.
This role also includes a stock option grant subject to board approval.
Actual compensation will be commensurate with the candidates skill level experience and specific work location.
Required Experience:
Director
About Company
Canary's award-winning hospitality software improves the guest experience, streamlines operations and boosts revenue. Trusted by 20,000+ hotels worldwide.
