Head of Engineering, Infrastructure & SRE

Postman is the worlds leading API platform used by more than 45 million developers and 500000 organizations including 98% of the Fortune 500. Postman is helping developers and professionals across the globe build the API-first world by simplifying each step of the API lifecycle and streamlining collaborationenabling users to create better APIs faster.

The company is headquartered in San Francisco and has offices in Boston New York Austin Tokyo London and Bangalore - where Postman was founded. Postman is privately held with funding from Battery Ventures BOND Coatue CRV Insight Partners and Nexus Venture Partners. Learn more at or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The API-First World graphic novel to understand the bigger picture and our vision at Postman.

Postman is seeking a strategic and results-driven engineering leader who is passionate about cloud agnostic infrastructure operational excellence and enabling engineering teams to operate autonomously and build with confidence.

As Head of Infrastructure youll lead a talented and geographically distributed team of engineers across the SF Bay Area India and Europe fostering a culture of collaboration ownership and continuous improvement. Youll own the infrastructure that underpins one of the worlds most widely used API platforms an environment handling 80000 requests per second at the front door and be responsible for its reliability scalability and addition to infrastructure youll own the Site Reliability Engineering (SRE) function at Postman setting the standards and practices that keep the platform reliable at scale. Youll work closely with engineering managers product managers and platform teams to drive the technical roadmap for our cloud agnostic infrastructure and reliability practices ensuring we can support a large and rapidly growing engineering organization.

If youre passionate about building resilient scalable infrastructure have a proven track record of leading distributed engineering teams and thrive in fast-paced environments where your decisions have company-wide impact we want you on our team!

• Hire manage mentor and coach a geographically distributed team of infrastructure and SRE engineers across SF Bay Area India and Europe helping them grow both technically and professionally.
• Drive and uphold a culture of respect integrity inclusion ownership and accountability within the team.
• Set clear goals and provide regular feedback to ensure your team is motivated and aligned with the platform and company vision.
• Build a high-performing team with the skills and practices to reliably operate and evolve cloud agnostic infrastructure at scale.
• Foster psychological safety and cross-regional collaboration across time zones.

• Own the architecture and evolution of Postmans cloud agnostic infrastructure driving improvements that increase reliability performance and cost efficiency at scale.
• Lead the design and implementation of infrastructure improvements across Kubernetes Cluster API Argo Helm Crossplane service mesh (Istio) AWS and Azure environments.
• Own the SRE function end to end: SLIs/SLOs error budgets capacity planning incident management and reliability engineering practices across the platform.
• Set the technical direction for how Postmans infrastructure and reliability practices evolve to support a large engineering organization with hundreds of services and dozens of teams with a focus on enabling product teams to operate autonomously.
• Partner with platform security and product engineering teams to ensure infrastructure and reliability decisions align with broader company goals.
• Ensure infrastructure and reliability best practices are upheld across the organization including GitOps CI/CD observability on-call and incident response.

• Own the infrastructure and reliability roadmap balancing operational reliability with longer-term architectural investments.
• Break down complex infrastructure and reliability initiatives into clear actionable milestones and manage delivery on time and at high quality.
• Proactively identify and resolve roadblocks working across teams to unblock engineering work and minimize customer impact.

• Work closely with stakeholders across engineering product and security teams to align on infrastructure and reliability priorities and constraints.
• Foster open communication within and across teams promoting transparency on system health risk error budgets and roadmap.
• Represent infrastructure and SRE in leadership forums advocating for technical needs and communicating clearly on trade-offs.

• Own Postmans SRE function establishing and evolving on-call practices escalation policies monitoring and incident management across the company.
• Define and track SLIs/SLOs and error budgets for critical services using them to guide investment decisions and prioritization.
• Drive a blameless postmortem culture ensuring incidents produce durable learnings clear action items and measurable follow-through.
• Drive a culture of continuous improvement learning from incidents automating toil and reducing operational burden so that product engineering teams can ship independently.
• Champion proactive reliability practices such as load testing and capacity planning to stay ahead of scale.
• Maintain high standards for security cost management and infrastructure quality across all environments.

You are a seasoned infrastructure and reliability leader with deep technical expertise and a track record of building and managing high-performing distributed infrastructure and SRE teams. Youve owned large-scale cloud agnostic environments and the reliability practices that keep them running and know how to balance the demands of keeping the lights on with investing in architectural improvements that compound over time. You understand that great infrastructure and reliability engineering are ultimately about enabling teams to move fast independently and with confidence.

• 15 years of experience in infrastructure platform or site reliability engineering with 7 years in an engineering management or leadership role.
• Proven experience managing geographically distributed teams across multiple time zones.
• Hands-on experience with Kubernetes Cluster API Argo Helm and Crossplane in large-scale production environments.
• Experience with service mesh technologies including Istio.
• Deep experience with both AWS and Azure cloud infrastructure.
• Demonstrated experience building or leading a Site Reliability Engineering function including on-call incident management SLIs/SLOs and error budgets.
• Demonstrated ability to design and implement cloud agnostic infrastructure that enables engineering teams to be autonomous and self-sufficient.
• Experience supporting a large engineering organization: multiple product teams hundreds of services high deployment frequency and significant traffic scale.
• Excellent communication skills with the ability to translate complex infrastructure and reliability topics for both technical and non-technical audiences.

• Experience with GitOps workflows and infrastructure-as-code at scale.
• Familiarity with FinOps / cloud cost optimization practices.
• Prior experience in a SaaS or API-focused product company.
• A passion for developer experience: building infrastructure and reliability practices that make product engineers faster and more confident.

In addition to Postmans pay-on-performance philosophy and a flexible schedule working with a fun collaborative team Postman offers a comprehensive set of benefits including full medical coverage flexible PTO wellness reimbursement and a monthly lunch stipend. Along with that our wellness programs will help you stay in the best of your physical and mental health. Our frequent and fascinating team-building events will keep you connected while our donation-matching program can support the causes you care about. Were building a long-term company with an inclusive culture where everyone can be the best version of themselves.

At Postman we value in person collaboration. We are in office 5 days a week for all roles based out of our hubs in San Francisco Bay Area Boston Austin New York City Tokyo and London. For roles based in Bangalore employees currently work in the office three days a week and will transition to five days per week by the end of the year. We were thoughtful in our approach which is based on collaboration and grounded in feedback from our workforce leadership team and peers. The benefits of our in office model will be shared knowledge brainstorming sessions communication and building trust in-person that cannot be replicated via zoom.

At Postman we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes but also our work we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any third-party agency or company that does not have a signed agreement with Postman.