Head of Customer Programs

At Senra Systems we believe that the future of manufacturing lies not in automation but in configuration.

We supercharge electrical wire harness manufacturing through software configuration transforming skilled assembly tasks into high-throughput production lines. We enable customers to design what they want when they want it and deliver harness builds at record-breaking speed.

Position Overview

We are looking for a Head of Customer Programs to lead the organization responsible for customer engagement technical program management estimating quoting and long-term account growth.

This is a highly visible executive leadership role with direct interaction with the COO CEO and CTPO.

TheHeadof Customer Programs & Estimatingis responsible forbuilding and leading the customer-facing engine that converts customer demand into profitable repeat production leader will oversee all estimating quoting program management technical program management customer communications and account growth activities. They will be accountable for customer experience quote conversion estimating accuracy organizational scalability and long-term revenue growth.

This role requires a unique blend of manufacturingexpertise commercial acumen technical credibility leadership capability and operational ideal candidate has spentsignificant timein high-growth manufacturing environments and understands both how products are built and how customers are won role will require up to 25% of travel time asrequired.

Organization

TheHeadof Customer Programs & Estimating will lead the teams responsible for customer engagement technical program management estimating quoting and program execution. The organization currently consists of an Estimating function (Estimating Administrators Estimators and Estimating Engineers) a Program Management function supporting awarded production programs and a growing Technical ProgramManagement function responsible for strategic customers and high-priority opportunities through an end-to-end ownership model. This leader will be responsible not only for managing these teams but also fordetermininghow the organization should evolve and scaleover timeto support company growth.

What youll own:

Leadership & Organizational Development

• Build and lead a high-performing Customer Programs & Estimating develop andretaintop talent.
• Drive accountability through metrics operating reviews and performance management.
• Create a culture of ownership urgencycreativity customer focus and continuous improvement.

Estimating & Quoting

• Own company-wide estimating and quoting performance.
• Improve quote turnaround times estimate accuracy and consistency.
• Establish scalable estimating methodologies and pricing frameworks.
• Refine labor estimating models and quoting tools.
• Drive continuous improvement of estimating systems and workflows.
• Develop processes for both standard production work and large strategic contract opportunities.

Customer Programs & Account Management

• Own strategic customer customer engagement strategies that increase retention and repeat business.
• Drive proactive customer communication throughout the program lifecycle.
• Ensure customer expectations are understood communicated and met.
• Create systems for capturing customer feedback and converting it into operational improvements.

Revenue Growth & Commercial Performance

• Improve quote win ratesand customer repeat business and long-term program conversions.
• Partner with executive leadership on pricing strategy.
• Analyze win/loss trends and implement corrective actions.
• Ensure customer growth strategies align with company capacity and profitability goals.

Systems Process & Automation

• Partner closely with Product and Software teams to improve business systems.
• Identifyopportunities for automation throughout the customer lifecycle.
• Improve visibility into quote status customer activity forecasting and program execution.
• Define software requirements and process improvements that improve throughput without requiring proportional headcount growth.

Cross-Functional Leadership

• Partner closely with Manufacturing EngineeringBusiness DevelopmentSupply Chain Quality Finance Product and Software teams.
• Ensure customer commitments align with operational realities.
• Resolve cross-functional issuesimpactingcustomers schedules or profitability.
• Act as the executive escalation point for majorcustomerand program issues.

What youll bring to the team:

• Bachelors degree in Engineering Industrial Engineering Operations or a related field.
• 8years of experience in hardware aerospace defense automotive industrial technology or advanced manufacturing environments.
• 5 years of leadership experience at the Senior Manager Director VP General Manager or equivalent level.
• Experience leading managers and multi-disciplinary organizations.
• Experienceoperatingwithin a high-growth high-mix manufacturing environment.
• Experience working directly with customers suppliers engineering teams and manufacturing organizations.
• Strong understanding of estimating quoting pricing customer programs or commercial operations.
• Demonstrated success building teams processes and operating systems.
• Strong analytical financial and problem-solving capabilities.
• Experience using metrics and KPIs to drive organizational performance.
• Excellent communication and executive presentation skills.

Preferred Qualifications

• Engineering degree strongly preferred.
• Manufacturing Engineering Industrial Engineering or Operations leadership background.
• Experience leading customer-facing organizations within aerospace defense or advanced manufacturing.
• Experience scaling organizations from startup through rapid growth.
• Experience with ERP MES CRM and estimating software platforms.
• Experience supporting large strategic contracts and long-term production programs.

Compensation:

• Compensation will be based on experience qualifications and other job-related factors.
• Salary Range: $195000-$300000
• This is an onsite role at our headquarters in Cypress CA.

Benefits:

• Unmatched opportunities to drive impact on a friendly and mission-driven team
• Own a piece of the pie with equity participation!
• Comprehensive medical dental vision life and long-term disability coverage
• Flexible Spending Account (FSA) and Dependent Spending Account (DSA) for health-related expenses
• 20 vacation days per year and 12 company holidays for rest and relaxation
• a 401(k) planto set yourself up for retirement
• Choose a record you love and well add it to our growing vinyl collection!
• $50/month DoorDash credit lunch is on us!
• Up to $100/month reimbursement for gym memberships
• Fully stocked kitchen with snacks and beverages
• Regular team-building events lunches and the occasional breakfast burrito!
• Bright open office with communal spaces for collaboration and free parking
• Conveniently located near the metro major freeways and local dining spots

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. Contact us ator visit our website.

ITAR REQUIREMENTS:

• To conform to U.S. Government export regulations applicant must be a (i) U.S. citizen or national (ii) U.S. lawful permanent resident (aka green card holder) (iii) Refugee under 8 U.S.C. 1157 or (iv) Asylee under 8 U.S.C. 1158 or be eligible to obtain the required authorizations from the U.S. Department of State. Learn more about the ITARhere.