Head, Interlibrary Loan
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Job Summary
The University of Iowa Libraries is seeking to hire a Head Interlibrary Loan (Library Specialist PLC3/4A) in the Unified Access Services department. Under the direction of the Director of Unified Access Services this position provides leadership and operational oversight for the Main Librarys Interlibrary Loan and Article Delivery Services. The role supports efficient reliable access to information resources for users locally nationally and internationally by overseeing borrowing lending document delivery and related shipping and receiving activities.
This position ensures that workflows service standards and problem-resolution practices support timely and effective service delivery while providing leadership for interlibrary loan operations that connect users with resources across the globe.
KEY AREAS OF RESPONSIBILITIES AND SPECIFIC JOB TASKS:
Acquire Organize Digitize Preserve and Provide Information Resources and Services
Manage the development of workflows for interlibrary loan document delivery and shipping services.
Process requests and manage the document delivery service ensuring PDFs provided meet the appropriate standards.
Process requests and manage scanning requests submitted via Leganto for course reserve working closely with course reserve staff to ensure prompt delivery and problem resolution.
Serve as HathiTrusts Accessible Text Request Service provider utilizing PDFs from this resource to provide accessible PDFs to campus.
Instruction Consultation and Public Services
Manage interlibrary loan services and solve complex problems related to systems and workflows within and across library resource sharing units worldwide.
Process complex interlibrary loan borrowing requests.
Communicate and interpret ILL service policies and procedures to students faculty and staff as well as to customers & colleagues outside of the University.
Leadership/Staff and Resource Management/ Financial Responsibility
Manage the interlibrary loan unit including borrowing lending article delivery and shipping services.
Lead and develop the Interlibrary Loan team fostering accountability collaboration innovation continuous improvement and effective stewardship of human resources while empowering team members to advance their areas of responsibility.
Develop and recommend library unit and department-wide policies/procedures and set priorities. Ensure procedure manuals and training documents largely found on sharepoint are regularly reviewed and updated.
Manage interlibrary loan overdues fines billing user follow-up lending library communication invoices and payment records.
Coordinate workflows policies procedures and implement sustainable service models that ensure efficient access to library collections. Collaborate with Acquisitions on Article Galaxy Scholar for journals and purchase on demand for books.
Interpret Interlibrary Loan and Library policies and procedures making exceptions as needed.
Assist with strategic planning for interlibrary loan document delivery and shipping services.
Build and maintain productive relationships with vendors interlibrary loan borrowing libraries and access services staff across the Libraries.
Continuous Learning & Skills Development
Stay informed about innovations trends and developments in interlibrary loan.
Acquire and maintain up-to-date job skills and professional standards related to copyright interlibrary loan software and consortia agreements.
Required Qualifications
Masters degree or an equivalent combination of education and related work experience.
Minimum of two-years related experience in a lead or supervisory role.
Excellent interpersonal and communication skills with the ability to interact effectively and professionally with colleagues library users and campus partners.
Experience using library software products (Alma ILLiad Tipasa RapidILL etc).
Supervisory experience including hiring training scheduling coaching and performance management of staff and/or student employees.
Ability to troubleshoot and resolve operational and service issues exercising sound judgement and decision making.
Desired Qualifications
Ability to efficiently learn and perform technical and complex tasks with accuracy and attention to detail.
Ability to organize and prioritize work effectively.
Experience working in an academic or research library environment.
Experience coordinating day-to-day operations workflows or service delivery in a complex service environment.
Application Details:
Applications are only accepted through the website.
In order to be eligible for interview applicants must upload the following and mark them as relevant files when you upload the documents:
letter that clearly addresses how you meet each of the required and any desired qualifications of this position. To ensure strongest consideration applicants are encouraged to review all required qualifications and state directly how they meet each of them.
resume
This job ad will be posted through at least September 21 2026 and may be removed from posting and filled any time after that date.
Please contact if you have any questions about the position.
The hiring salary range for this Library Specialist position is $55000 - $70000 based on experience.
Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to 5 professional references will be requested at a later step in the recruitment process.
This position is not eligible for University sponsorship for employment authorization.
Joining the University of Iowa means becoming a vital part of the Hawkeye community where your work directly impacts education research and student success. Enjoy exceptional health coverage university-paid life insurance robust retirement plans and generous leave policies. Benefit from 24/7 support services well-being resources and access to UI Health Care specialists. Grow professionally with advanced training leadership development and tuition assistance. Iowa City offers a great quality of life with world-class performances at Hancher Auditorium Big Ten athletics top-ranked public schools and outdoor recreation. Join us in making a difference at a leading Big Ten university and premier public research institution.
About Company
The University of Iowa is a top-tier public research university in Iowa City—home to more than 32,000 students, offering world-class programs across 200+ fields of study, renowned especially for its creative writing, acclaimed medical center, and balanced excellence in the arts and sc ... View more
