Hardware Fulfillment Technician

OPSWAT a global leader in IT OT and ICS critical infrastructure cybersecurity delivers an end-to-end platform that gives public and private sector organizations and enterprises the critical advantage needed to protect their complex networks secure their devices and ensure compliance. Over the last 20 years our commitment to innovative technology has earned the trust of more than 1700 organizations governments and institutions globally solidifying our role in protecting the worlds critical infrastructure and securing our way of life.

The Position

We seek a dedicated and experienced Hardware Fulfillment Technician to oversee the imaging testing and shipment of OPSWAT hardware for customer orders worldwide.

The ideal candidate will be a general expert in everything hardware from Servers and desktops to IoT hardware. You will understand how hardware integrates to make a system including discovering bottlenecks and performance issues with recommendations to improve our processes.

You will be responsible for improving our imaging processes and fulfillment strategies.

This is an in-office position based in our Ybor City warehouse.

What You Will be Doing

• Work in a team responsible for imaging OPSWAT hardware according to customer orders and standard operating procedures.
• Perform Quality Assurance (QA) and Quality Control (QC) testing to ensure all hardware meets OPSWATs high standards.
• Create and help troubleshoot any software issues discovered during the fulfillment process.
• Oversee the packing and preparation of hardware for shipment.
• Update internal technical knowledge and assist in maintaining a design library.
• Collaborate with other departments to ensure timely and accurate fulfillment of orders.
• Maintain compliance with industry standards and regulations.
• Monitor processes for efficiency and suggest improvements where necessary.
• Ensure all fulfillment activities are documented accurately.
• Resolve any issues related to hardware fulfillment promptly.

What We Need from You

• Strong knowledge of Operating Systems (Windows Linux).
• Knowledge of individual hardware components.
• understanding of hardware imaging and QA/QC processes.
• Excellent problem-solving skills and attention to detail.
• Ability to work under pressure and meet tight deadlines.
• Strong organizational and multitasking skills.
• Excellent communication and interpersonal skills.
• Proficiency in using inventory management and tracking software.
• Familiarity with cybersecurity hardware is a plus.