Hapi Senior Program Manager

About Hapi

Hapi is a cloud-based data streaming and integration platform built for the hospitality industry. Through open APIs and native connectors to major property management systems Hapi gives hotels management companies and technology partners secure real-time access to reservation profile and stay data. The platform supports more than 14000 hotels worldwide including leading global brands.

As Hapi expands its product portfolio including Hapi Automate and the Hapi Data Platform we are growing the team that coordinates how those products are released and brought to market.

Role Summary

We are hiring a Senior Program Manager to own the coordination of product releases and go-to-market (GTM) activities across Hapis product lines. This is a cross-functional role that connects product engineering marketing sales and customer success to ensure that releases ship predictably and that each launch is supported by a clear well-executed GTM plan.

The ideal candidate has managed complex multi-stakeholder technology programs ideally in hospitality or enterprise SaaS and is comfortable operating as the central point of coordination between technical and commercial teams. This is an individual contributor role with broad influence across the organization.

Key Responsibilities

Release Program Management

Release planning: Coordinate release schedules across Hapi Automate the Hapi Data Platform and other product lines maintaining a single visible release calendar.

Release execution: Run release ceremonies track readiness across engineering QA and documentation and surface risks and dependencies early.

Process: Define and maintain release processes intake workflows and readiness criteria so that launches are repeatable and predictable.

Issue management: Act as the escalation point for release blockers driving issues to resolution with the relevant owners.

Go-to-Market Coordination

GTM planning: Partner with product marketing sales and customer success to build and execute GTM plans for each release covering positioning enablement and customer communication.

Launch readiness: Coordinate launch readiness across internal teams and external partners ensuring sales and support are equipped before features reach customers.

Post-launch: Track adoption and launch outcomes gather feedback and feed learnings back into the product and release process.

Cross-Functional Leadership

Alignment: Serve as the connective tissue between product engineering and commercial teams keeping stakeholders aligned on priorities timelines and status.

Reporting: Communicate program status clearly to leadership including progress risks and decisions needed.

Governance: Secure cross-functional approvals from teams such as security legal and data privacy where required for a release.

Required Qualifications

Five or more years of program or project management experience in technology SaaS or hospitality technology environments.

Demonstrated success coordinating product releases or large-scale deployments across multiple teams and stakeholders.

Experience planning or supporting go-to-market activities including launch coordination and cross-functional enablement.

Strong organizational and communication skills with the ability to manage many concurrent workstreams and prioritize effectively.

Comfort working with both technical teams (engineering product) and commercial teams (sales marketing customer success).

Experience managing vendor or partner relationships through evaluation selection and integration.

Preferred Qualifications

Background in the hospitality industry or familiarity with hotel systems such as PMS POS or CRM platforms.

Experience with data integration APIs or platform products.

Formal program or product management training or certification (for example a recognized product management or PMP credential).

Based in or near Chicago IL.

What Success Looks Like

Within the first six months the Senior Program Manager will have established a single reliable release calendar across product lines introduced a consistent release and GTM readiness process and become the trusted point of coordination between Hapis product and commercial teams. Releases will ship on schedule with launch plans that sales support and customers can depend on.