Guest Transportation Driver

AREA15 is an immersive entertainment and retail destination that blends art music and retail in a dynamic environment. We are a hub for creativity innovation and unique experiences. Join us and be part of a team that thrives on imagination and passion.

The Guest Transportation Operator is responsible for providing safe timely and courteous transportation for AREA15 guests and team members. As a guest transportation operator you will ensure a reliable transit experience by operating designated vehicles in accordance with traffic laws and company safety standards. The ideal candidate is safety-conscious customer-service driven and thrives in a fast-paced guest-facing environment. This position plays a vital role in supporting daily operations special events and crowd flow throughout the AREA15 district.

RESPONSIBILITIES AND DUTIES:

• Safely operate shuttle or tram vehicles to transport guests and team members to designated locations ensuring timely and efficient transportation while following all traffic laws and AREA15 safety standards.
• Perform thorough daily pre-trip and post-trip inspections to ensure vehicle safety and report any mechanical issues or maintenance needs immediately.
• Maintain vehicle cleanliness inside and out to ensure a welcoming guest-ready experience.
• Provide excellent customer service by assisting passengers with boarding and exiting including guests with mobility needs answering questions and ensuring a positive experience throughout the ride.
• Perform daily and other routine inspections and report any maintenance or safety concerns immediately.
• Troubleshoot minor vehicle issues and follow equipment manuals and safety protocols.
• Follow all traffic laws safety protocols and company policies at all times.
• Create ART! (AREA15 customer service standards) experience and tell stories about AREA15 and its offering.
• Communicate regularly with operations and management teams regarding shuttle needs route updates delays vehicle concerns guest feedback schedules and any operational issues.
• Monitor and address guest safety while the vehicle is in motion enforce rules and promptly report any safety concerns or incidents.
• Support transportation needs for special events and peak traffic periods including route adjustments and crowd control as needed.
• Accurately document vehicle logs inspection reports and incident details as required.
• Assist with special events crowd control and other transportation-related duties as assigned.
• Demonstrate ART! (AREA15s service standards) in every guest interaction.
• Adhere to department and company policies and procedures.
• Maintain a professional polished appearance in line with AREA15 standards.
• Work various shifts including nights weekends and holidays.
• Perform other work-related duties as assigned.

Required Experience:

IC