Guest Services Supervisor

We are a global hospitality management company who partner with internationally renowned brands to deliver the full commercial potential of our hotels. Here in the US we operate 25 properties and have ambitious development and growth plans.

Our mission is to go beyond hospitality by creating memorable experiences and lasting connections with our guests.

Its our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion enthusiasm and fun we love what we do!
We set the bar high and we are relentless in our pursuit to re-define hospitality.

• Competitive Salary

• Team Member Hotel Discount Program

• Uniforms Provided

• Benefits - Health Dental Vision Life Insurance and other supplemental options

• Paid PTO beginning after ninety (90) days of employment

• Immediate eligibility for 401k and employer match

• Team Member Awards and Recognition programs throughout the year

• Food and Beverage Discounts

• Tuition Reimbursement

POSITION PROFILE

Assist the Guest Services Manager by overseeing the responsibilities of the guest service staff. Ensure that the guests are being serviced in a professional and competent manner. Smile and greet customers in a welcoming manner as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Can perform and assist with all the front desk functions to include but not limited to the following Guest Service Aide PBX Operator Guest Service Agent Reservationists etc. Has complete working knowledge and understands the software system to include all daily transactions and reservations operations.
• Knows how and where to post all charges and knows all the room rates. Train all new Guest Service Agents.
• Communicate with the Engineering Department regarding any maintenance requests from the guests.
• Check AM and PM discrepancy reports. Communicate with the Housekeeping Department regarding guest rooms and requests.
• Issues safety deposit boxes to guests when requested.
• Provide for a safe work environment by following all safety and security procedures and rules.
• Ensure proper staffing levels of the guest service department by assisting Guest Services Manager in preparing weekly schedule and maintaining proper documentation (time cards disciplinary procedures reviews etc.).
• Assist the Guest Services Manager by handling special requests group blocking and unusual circumstances.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• Requires having excellent computer and cash handling skills
• Present a sociable outgoing lively and guest service oriented behavior.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management staff and guests.

PHYSICAL DEMANDS

• Ability to stand for extended periods of time.
• Lift pull push bend and move items to support the hotel and outlets

Please visit to learn more about our existing hotels other exciting job opportunities and our company.