Guest Services Specialist

As aGuest Service Specialist you are responsible for providing an elevated customer experience to all JUUT guests.

Key Responsibilities

Guest Experience

• Greet guests upon arrival with the appropriate welcome utilized for new or returning guests.
• Check in guests give salon tour and welcome gift to all new JUUT guests and offer add-on services as available following guests scheduled service.
• Escort guest to waiting area hang up coat if necessary and offer beverage to all guests.
• Perform confirmation calls to guests and offer add-on services during call.
• Check out guests by ringing up their services closing out the sale of retail products recommended scheduling their next appointment and finishing with an authentic thank you.
• Answer incoming guest calls. Schedule appointments with proper artist or therapist through matchmaking seeking to find and meet the guests hair skin and body care needs. Offer add-ons and upsell booked appointments as appropriate.
• Capture guest data completely and accurately and manage this data with privacy and discretion.
• Learn the artists at the salon including services provided specialties and experience level to schedule appointments appropriately.
• Reschedule appointments and block artist time in the computer system as necessary.
• Make outbound calls as requested whether for service follow-up event invitations etc.

Salon Operations

• Stock retail shelves as necessary.
• Clean retail shelves on a regular basis.
• Monitor and refill beverage station items keep area clean and stocked.
• Organize magazines throughout salon to be in order and easily accessible to guests.
• Ensure bathrooms are clean tidy and restocked.
• Attend to the waiting area processing areas and other shared public areas in the salon as needed.
• Handle cash with accuracy including making bank deposits.

Daymaking

• Continually increase your product knowledge to be a better resource for our guests.
• Remain professional in demeanor communication across all channels and dress (including following proper dress code and appearance guidelines).
• Assist with other duties as assigned by salon leaders.

Qualifications

• High School Diploma or equivalent
• Some exposure to salon cosmetics hospitality or retail business preferred
• Customer service experience preferred but not required
• Must work a minimum of one 3-hour shift per pay cycle to maintain active employment

Physical Requirements

This role requires the ability to stand for extended periods of time walk bend sit and squat; grab pull and lift up to 10 lbs; talk hear and see items at a close or distant range.

Working Conditions

Retail salon environment