Guest Services Representative (part-time)

POSITION SUMMARYThe Guest Services Representative (Part-Time) is responsible for welcoming guests to the arts center and providing information and services to ensure exceptional guest JOB FUNCTIONS/RESPONSIBILITIESProvide exemplary guest service while performing the following activities: greeting guests seating guests scanning tickets distributing playbills assisting guests with special access and directing guests to bars theater doors restrooms or other areas. Demonstrate a thorough knowledge of building information to include: location of concessions merchandise sales restrooms concierge desk elevators stairs emergency exits first aid station and local area knowledge such as: valet parking local restaurants and a positive attitude and welcoming demeanor. Respond to guest concerns/situations in a professional quick thorough and respectful all pre-show/event meetings to gain critical information related to show/event details. Complete certain tasks in compliance with standards established by Dr. Phillips Center including: specific show information; coordinating intermission activity; eliminating distractions; and comprehending any special with leading Volunteers in operational quickly as a team to help maintain the cleanliness of the theater and lobby areas before and after every event or performance as well as set up certain elements which may require lifting and guests and surrounding areas for potential safety concerns or hazards and adheres to all Dr. Phillips Center safety procedures. Assist as assigned during an emergency and/or evacuation following established Safety with guests with disabilities in a respectful and appropriate manner; fulfilling guest needs as outlined in the company provided ADA all required training and remain knowledgeable on all protocols related to Life Safety Crowd Management Evacuation ADA and Guest knowledgeable of ancillary programs and services provided by the arts center. Stay current with arts center news and and support all operational policies and procedures. Assimilate into the arts center culture through understanding supporting and demonstrating the core a professional and friendly relationship with other departments colleagues and to remain calm under pressure. Ability to work effectively with internal and external guests some of whom will require high levels of patience tact and diplomacy. Maintain Dr. Phillips Center standards of guest service at all to effectively communicate in English in both written and oral duties as AND EXPERIENCEHigh school diploma or -year experience providing high-touch guest service preferably in a performing arts entertainment or hospitality related to maintain high standards in guest service when/while interacting with a diverse ability to adapt to change work effectively under pressure and produce accurate results in a fast-paced communication skills. Able to quickly assess and resolve guest to work well in a team with theater seating and terminology CONDITIONS OF EMPLOYMENTMust be available for three shifts per week with at least one of those shifts being on a weekend position requires the ability to work a variable schedule evenings weekends and holidays to meet operational needs.