Guest Services Representative Nemours Estate (casualpart-time hours)

Nemours is seeking a Casual Guest Services Representativeto join theNemours Estate team in Wilmington DE.

Nemours Estate is a 225-acre public garden and historic home dating back to 1910. Its benefactor Alfred I. duPont also established the Nemours Childrens Hospital Delaware which shares our campus and our a historic property and public gardens Nemours Estate is perhaps the only such location worldwide which shares a 501c3 with a pediatric hospital. As such an institution we are uniquely placed to explore the intersections of health and wellbeing and arts history and horticulture.

Nemours Estate expects Guest Services Representatives to interact with the visiting public in a gracious informative and engaging manner. Guest Services Representatives are responsible for processing daily admissions communicating pertinent information to our guests about their experience at Nemours Estate and providing a positive experience so that the Nemours brand is sustained and enhanced.

Guest Services Representatives must display exceptional customer service communication and hospitality skills. The work schedule approximately 12-24 hours per week (2-4 shifts per week). Main shift time is 9am-5p. Candidates must have availability during weekdays eveningsand some holidays.

Responsibilities:

1. Process sales for admissions season passes online prepaid tickets and complimentary associate/hospital patient visits utilizing a point of sale computer system.
2. Promptly and graciously answer phone calls and retrieve messages in a timely manner.
3. Share historical information about Nemours Estate.
4. Acts as a liaison with drivers interpreters gardeners housekeeping and other Nemours staff to provide maintain and promote a positive guest experience.
5. Provide transportation via golfcart for guests (Drivers License Required)
6. Assist with greeting large bus groups at the Group Tour Center to ensure a smooth arrival and departure.
7. Attend all Nemours Estate required staff meetings and trainings.
8. Complete all annual trainings as required by Nemours.
9. Additional miscellaneous duties and responsibilities as may be assigned from time to time by employees supervisor.

Requirements:

• High School diploma or equivalent required
• Must have excellent customer service
• Valid drivers license required

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