Guest Services Representative (Holiday Glice Rink)

The Oregon Museum of Science & Industry (OMSI) is currently seeking a Guest Services Representative who is a key public-facing member of OMSIs Guest Services team responsible for delivering exceptional service across the museum addition to ticketing ushering answering questions wayfinding and concierge desk duties this role plays a vital part in supporting museum revenue goals and enhancing guest engagement. The position requires a proactive solutions-focused individual who thrives in a dynamic environment and is invested in the success of both daily operations and strategic guest experiences.

The position requires working onsite at the museum and includes working weekends holidays special events and/or evenings as scheduled.

This is a temporary position scheduled to work 2029 hours per week from 11/9/2026 through 1/11/2027. The role will support OMSIs upcoming holiday Glice Rink and help create an engaging and memorable experience for our guests.

Candidates must have but not limited to the following knowledge and skills:

• Strong interpersonal and communication skills;
• Ability to model and support teamwork and collaboration with colleagues with varied skills and responsibilities;
• Ability to learn current equity diversity inclusion and social justice theories and practical applications including critical theories of systemic oppression unconscious bias and personal identity and intersectionality matters.
• Consistent ability to display a welcoming and friendly demeanor toward guests and coworkers;
• Sales-oriented mindset with the ability to explain and promote products memberships and events;
• Understanding of or ability to learn point-of-sale (POS) systems and basic cash handling;
• Ability to effectively work in a fast-paced guest-centered environment.

Successful candidates will also have 1 year of customer service experience in a fast-paced public-facing retail hospitality attraction or service environment.

Required Experience:

Unclear Seniority