Guest Services Manager (Lodging)

Assists Lodging Manager in providing quality lodging services which contribute to mission accomplishment and quality of life for a
Mobile Defense community. Responsible for the efficient and economical operation of the Lodging Guest Reception which includes
both reservations and front desk operations. Ensures efficient service and meaningful experiences for guests. Surveys patrons to
identify needs and expectations. Responsible for resolving sensitive guest situations on an individual basis through telephone calls
email or special interactions. Converses and interacts with guests about complaints and directs other employees as needed or works
directly with guests to resolve the concern. Responds to inquiries concerns and compliments by preparing documentation and
correspondence in proper format after researching matters relevant to the subject. Coordinates with Lodging Manager to establish and
maintain budgets for departmental needs and staff development incentives and recognition items. Perfom1s front desk duties in the
lodging guest reception unit as time permits.
Supports and explains management programs to subord inates. Implements corrective actions within authority to resolve work
problems. Recommends solutions to staffing problems work operations etc. as appropriate to other supervisors. Plans establishes
and schedules leave; sets performance standards; selects the most suitable applicants for vacancies determines performance ratings
and training needs; and prepares and recommends disciplinary actions. Advises and counsels workers on how to improve their
performance and explains new work techniques. Investigates grievances and complaints; resolves them informally notifying
supervisors of those of sufficient importance or seriousness. Keeps supervisor(s) informed of progress and advises supervisor(s) of
significant developments that may impact plans projects or operations. Performs required Lodging management duties as needed in
the absence of Lodging Manager to ensure operational continuity.
Perfom1s other related duties as assioned.

If interested in applying for this position you may preview the online application: of employment

• This position requires the incumbent to complete a background investigation with favorable results.
• Must meet state and legal age requirements for sale of alcoholic beverages. Utah requires applicants to be 21 years of age at the close of this announcement.

Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicants eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date 07/17/2026

Military Spouse Preference Outside Applicant Veteran and Spouse/Widow/Parent of Veteran

In order to qualify you must meet the experience requirements described below. Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education your transcripts will be required as part of your application.

Qualifying Experience:
Experience demonstrating: Functional experience in front desk operations to include cashier and general office work for hotel/lodging
facility. Skill using a property management system; communicating instructions (verbal/written); analyzing operational issues then
developing and implementing solutions. Ability in resolving customer complaints; applying management methods and techniques (i.e.
leading a team in accomplishing work; evaluating performance; creating work schedules etc.).