Guest Services HostHostess

Job Title: Guest Services - Host/HostessJob Pay Range: $16.50-$19.00 per hour inclusive of hourly pay rate gratuity**$16.50-$19.00 per hour based on $16.50 per hour base wage gratuity paid per shift; historically this position averages gratuity earnings of $2.00-$3.00 per hour. Total gratuity will fluctuate per Summary:The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our a member of the Guest Services team you will be coordinating front of the hotel operations working closely with Door staff Bell staff Key Control Shuttle Drivers and other Departments to ensure excellent service. This role will also be available to answer guest questions and direct them to the correct location or person to take care of their employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards. Learn more about Broadmoor you will be doing:Smile and welcome guests with a positive attitude that supports the philosophy of The Broadmoor and welcome guests with a positive attitude that supports the philosophy of The BroAdmoor consistent records of the activities taking place at the Guest Services Guests checking-in in the absence of a Bell AttendantDirect Bell Attendant activities including fronts lasts room moves Bell staff in handling and storing guest questions accurately. Possess an ample knowledge of the Hotel and phones using proper phone etiquette and Supervisors with varied tasks associated with the Department including bag drops/pulls transportation and deliveriesCoordinates deliveries to guests rooms or other Departments when a neat area and a well-stocked Bell dining reservations for on property restaurants and provide directions as utilizing of the computer to find and use guest/Hotel daily pre-shift confidentiality of any guest and assist guests as a Door Host/ out with supervisor at end of to work in a fast-paced team-oriented environmentUphold and abide by all Broadmoor policies procedures and safety guidelinesOther duties as assignedThis is not necessarily an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job management reserves the right to revise the job or to require that additional or different tasks be performed when circumstances we are looking for:High school diploma or General Education Degree (GED); or related experience and/or training. Equivalent combination of education and experience will be candidate will have previous experience with providing exceptional customer serviceValid Drivers License preferredAny employee driving a Broadmoor vehicle must be 18 years or olderThe employee is occasionally required to lift/pull/push up to 100 pounds. Enthusiastic friendly and energetic team member who works well with othersStrong interpersonal communication skills*Reasonable accommodations will be made for individuals with disabilities*Dont meet all the qualifications/required skills If you are committed to joining a team that provides world-class service we encourage you to still apply. At The Broadmoor we are looking for exceptional team members that are willing to learn grow and deliver 5-star service to our Choose The Broadmoor (Benefits)Working at The Broadmoor is more than just a job. The Broadmoor invests in our employees by offering comprehensive benefits packages and opportunities to grow professionally. By joining our family you will work with and learn from a diverse team of world-class professionals at the longest running Five-Star Five-Diamond resort in the Employees are offered expansive benefits including Health & Dental 401k local discounts. Please click here for a comprehensive list of Development We invest in our employees! As a member of the team you will have the opportunity to grow your career. Whether pursuing career advancement personal growth or seasonal employment we provide training and development opportunities to prepare you for your current role and future application will not be penalized for redacting or removing any age- identifying information such as your age date of birth or dates of school attendance or posting is expected to close by the date listed at the top of the page. We encourage applicants to apply early for full consideration. If necessary this posting will remain open until filled.