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Guest Services Host

PENN Entertainment

Job Location:

Tunica Resorts, MS - USA

Monthly Salary: Not provided by the employer
Posted: 21 August 2026 (14 days ago)
Application Deadline: 18 November 2026
Vacancies: 1 Vacancy
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Job Summary

WERE CHANGING ENTERTAINMENT. COME JOIN US.

Were always looking for talent that believes in having fun. At PENN Entertainment youll get to be a part of an exciting industry where the days and nights are fast paced. Youll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. Youll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individuals relevant knowledge skills and experience. Base salary is just one component of our competitive Total Rewards package which includes wellness programs designed to support our team members financial physical and mental benefitssuch as day-one medical coverage 401(k) matching and annual performance bonusmayvaryby time off is earned according to the local policy and increases with the length of employment.

Click HEREto discover how we empower team members to grow thrive and advance in their careers.

WE LOVE OUR WORK.
- Consistently providing excellent guest service using sound judgment exceptional interpersonal skills and the ability to multi-task in hotel Operations including but not limited to Hotel Front Desk Retail Gift Shop RV Park and Reservations - Develops and maintains positive interactive relationships with guests building loyalty and increased frequency with ViP guests by providing excellent guest service - Extends warm professional greetings to guests and assigns rooms in a manner that consistently demonstrates Red Carpet Customer Service skills - issues room keys and provides clear escort instructions to Bell Staff - Keeps records of room availability and guests accounts - Reviews and determines guest comp value based upon gaming performance - Makes an confirms reservations - Entersaccurate information into the AS400 LMS Micros and other computer systems - Communicates with customers about upcoing events preferences information about our property and directs calls to the appropriate destination - Responds to queries solves and/or refers problems to the correct persons following through for hte guest in a professional manner at all times - Accurately computes and records retail purchase transactions
BRING US YOUR BEST.
- High School Diploma or GED and one to three months related experience and/or training; equivalent combination of education and experience may be considered. - Knowledge of computer keyboard minimum of 30 wpm - Knowledge of operating cash register for retail items. - Valid MS Gaming License - Ability to meet the demands of a fast-paced environment
STAY IN THE GAME. FOLLOW US.

Weve grown to become the leading provider of integrated entertainment sports content and casino gaming experiences thanks to our 43 destinations across North America online sports betting and iCasino via theScore Bet Sportsbook and Casino.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability for our community our team members our vendors and our planet.

Were changing entertainment.Follow us.

Equal Opportunity Employer

Apply Now

About Company

PENN Entertainment

Earn PENN Play Member Rewards — formerly mychoice Loyalty Rewards — and redeem for dining and hotel discounts, PENN Cash and other player comps.

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