Guest Services Coordinator ice! Seasonal

POSITION SUMMARY

Assist in coordinating the operation of all Special Events or Leisure Experience (! Best of Florida Christmas SummerFest etc.) activities. Check the status of operation lighting AV cleanliness system operation and correct any aesthetic deficiencies. Follow through with training guidelines to support the direction of Special Events Manager and Assistant Managers. Monitor and assist with training for all Special Events employees. Learn and operate software systems used in events (i.e. ticketing retail inventory space usage etc.). Resolve financial inventory numeric discrepancies.

Follow all company policies and procedures; report accidents injuries and unsafe work conditions to manager; verify uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Identify and recommend new ideas technologies or processes to increase organizational efficiency productivity quality safety and/or cost-savings. Stand sit or walk for an extended period of time or for an entire work shift. Move lift carry push pull and place objects weighing less than or equal to 25 pounds without assistance. Perform other reasonable job duties as requested.

PREFERRED QUALIFICATIONS

Education: High School diploma or G.E.D. equivalent.

Related Work Experience: At least 1 year of related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None