Guest Services | Concierge | Full Time

Overview:The Concierge goes above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable :Arrange and reconfirm airline reservations transportation and other travel-related bookings to ensure a seamless guest a thorough knowledge of local attractions restaurants entertainment and points of interest to provide personalized guests with restaurant reservations limousine services and other concierge requests with care and attention to the prompt and professional delivery of parcels mail and special deliveries to guest with the Housekeeping Department to maintain a clean organized and welcoming lobby and public additional duties and special assignments as requested by management to support exceptional guest and arrange amenities for guests celebrating special occasions helping to create memorable and coordinate special guest packages including pre-arrival concierge outreach and customized closely with other hotel departments to anticipate and fulfill guest needs and and engage with guests in a warm friendly and professional manner ensuring they feel valued and at home throughout their seek opportunities to enhance the guest experience and exceed guest manage multiple guest requests while maintaining a high level of service in a fast-paced and fulfill special guest requests including floral arrangements transportation services luggage forwarding rental vehicles and other personalized positive relationships with guests by providing attentive knowledgeable and anticipatory service throughout their :Previous experience in a luxury hotel resort or upscale hospitality environment is strongly for delivering exceptional guest service and creating memorable to work a flexible schedule including evenings weekends and holidays based on business to remain on your feet and move throughout the property for extended periods during scheduled interpersonal and communication skills with the ability to build positive relationships with guests and team organizational skills with a keen attention to detail and the ability to manage multiple priorities in a fast-paced knowledge of Asheville and the surrounding area including local attractions dining entertainment and cultural experiences with Property Management Systems (PMS) and related hospitality computer skills including proficiency in Microsoft Office to anticipate guest needs exercise sound judgment and provide personalized solutions with professionalism and certification required and can get certified upon hire.