Guest Services Agent
Job Location:
Hudson, NH - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18000 associates across the United States Caribbean and Europe. Our platform includes Benchmark Resorts & Hotels a collection of distinctive independent properties; Axiom Hospitality our European hotel management company; and PYRAMIDWORKS which provides integrated workplace and facilities services. With corporate offices in Boston The Woodlands Texas and London Pyramid combines global scale with a hands-on approach focused on exceptional service operational excellence and long-term partnerships.
At Pyramid our people are at the heart of everything we do. We are committed to creating an environment where associates are respected supported and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders take on meaningful stretch assignments and gain exposure to a diverse portfolio of properties brands and markets. Whether you are beginning your hospitality career or bringing years of experience youll find opportunities to learn develop and make an impact.
Our commitment to associates guests owners and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today The Boston Globe and The Houston Chronicle to earning top travel accolades from Travel Leisure Condé Nast Traveler Forbes Travel Guide and U.S. News & World Report these recognitions reflect the culture service excellence and commitment to people that define the Pyramid experience.
About our property:
Windrose on Hudson - a Riverside Conference Experience off the banks of the Hudson River nestled within the Croton Bay area boasting proximity to New York City and surrounding metro areas. An historic and idyllic location that rejuvenates with a sense of belonging to create meaningful connections with friends & colleagues. A soulful place that celebrates the natural Hudson Valley beauty where guests gather on milestones of education training and professional achievement for a toast while engaging in the wellness of the pristine outdoors.248 well appointed guestrooms
Over 70K square feet of state of the art meeting & event space
Three food & beverage outlets
62 acres of trails expansive fitness center basketball team-building volleyball and your imagination
What you will have an opportunity to do:
Greet and register guestsprovideprompt and courteous service andclosesout guest accounts upon completion of stay to meet Pyramid Hotel Groupshigh standardsof as an ambassador of thefacilityby providing specialassistanceand information and offering a wide selection of alternatives for guest satisfaction.
ESSENTIAL FUNCTIONS:
Greetcustomersimmediatelywith a friendly and sincere welcome. Use a positive and clear speaking voice listen to understand requests respond withappropriateactionand provideaccurateinformation suchas hours of operation meeting roomstransportationetc. according to individual needs.
Complete the registration process by inputting and retrieving informationconfirming pertinent information including number of guests and roomrate.Makean appropriateselection of rooms based on guest electronic keys. Non-verbally confirm the room number and rate.
Verify and imprint credit cards for authorization using electronic acceptance accurate moderately complex arithmetic functions using a calculator. Post charges to guest rooms and house accounts using the computer.
Promptly answer the telephone usingpositiveand clear voice. Whenapplicablerecordmessage andcommunicate the content to the guest. Retrievemailsmall packages for customers asrequested.
Close guest accounts at time of check out andascertain satisfaction.In the event ofdissatisfaction negotiate compromise which may include authorizing revenue allowances.
Field guest complaintsconducting throughresearch to develop the most effective solutions and negotiate results.
Listen and extendassistanceto resolve problems such as insufficient heating or air conditioning etc. Take ownership ofguestschallenges and follow through to ensure guest satisfaction.
Remain calm and alert especially duringemergencyand/or heavy activity and resolve complications such as location changes or credit issues.
Utilize email to communicate with co-workers Manager/Supervisoretc.
Perform other dutiesand functionsas assigned.
Must be available to work weekends and holidays as needed.
What are we looking for
High School diploma or GED.
Customer Service experience or prior hospitality experience preferred.
Basic mathematical skills and considerableskillsin the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to effectively deal with internal and external customers some of whom will requirehigh levelsof patience tact and diplomacy to defuse anger collectaccurateinformationand resolve conflicts.
Ability to stand and move throughout front office and continuously perform essential job functions.
Ability to read listen and communicate effectively in English both verbally and in writing.
Ability to access and accurately input information using a moderately complex computer system.
Hearing and visual ability toobserveand detect signs of emergency situations.
Compensation:
$20.00-
$20.00Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
Unclear Seniority
About Company
Experience the magic of Pyramid Global - where exceptional hospitality meets measurable results. Your success is our success, let's team up today.
