Guest Services Agent

At Valor we are passionate Hotelitariansdriven detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining we bring enthusiasm creativity and local flair to every property we support. We seek individuals who value relationships embrace high standards and create meaningful experiences for guests teams and owners alike. If youre someone who notices the little things and strives to make a lasting impact youll thrive here.

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POSITION PROFILE

Perform all desk related functions including but not limited to checking guests in and out making room reservations giving recommendations and providing directions. Smile and greet guests in a welcoming manner as the first point of contact.

ESSENTIAL RESPONSIBILTIES

• Handle guest registration room assignments provide quotes for room rates and up-sell the guest accommodate special requests whenever possible and collect payment for charges on the guest folio.
• Verify registration cards against computer to ensure accuracy of name type of payment rate and market segment.
• Pre-register block reservations and take same day reservations and when necessary future reservations following hotel rate structures discounts and sell strategies.
• Manage guest check-ins/check-outs in accordance with hotel credit/cash handling policies; verify that the correct charges and credits are posted to the corresponding guest folio.
• Ensure all cash and cash equivalents are accounted for and balanced at the beginning and end of each work shift.
• Resolve guest complaints; assist guests with all inquiries in connection with hotel services in-house events directions local attractions check cashing safety boxes etc.
• Manage phone activity including providing general knowledge to callers.
• Cancel room reservations according to procedures.
• Walk customers in a professional and courteous manner according to procedures.
• Function as a liaison between Front Desk and the Housekeeping Department in coordinating rooms.

REQUIRED KNOWLEDGE SKILLS AND ABILITIES

• High school diploma or equivalent experience.
• Three to twelve months of employment in a related position guest relation position with this company or other organizations.
• Requires having excellent computer and cash handling skills ability to stand for extended periods of time; present a sociable outgoing lively and guest service-oriented demeanor.
• Working knowledge is generally learned on-the-job.
• Communicate information and hotel services to management staff and guests.

PHYSICAL DEMANDS

• Ability to stand on your feet for extended periods of time
• Bending and lifting to support organization of the hotel and offices

• Competitive Salary

• Daily Pay!

• Team Member Hotel Discount Program

• Uniforms Provided for most positions

• Benefits - Health Dental Vision Life Insurance and other supplemental options

• Paid PTO

• 401k with employer match

• Food and Beverage Discounts

• Tuition Reimbursement