Guest Services Agent

Pyramid Beacon Management

Job Location:

Brookline, NH - USA

Monthly Salary: Not Disclosed

Posted on: 23 hours ago

Vacancies: 1 Vacancy

Job Summary

Welcome to Pyramid Global Hospitality where people come first. As a company that values its employees Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity growth development and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development employee benefits and our dedication to building meaningful relationships.

Pyramid Global Hospitality offers a range of employment benefits including comprehensive health insurance retirement plans and paid time off as well as unique perks such as on-site wellness programs local discounts and employee rates on hotel addition Pyramid Global Hospitality is committed to providing ongoing training and development opportunities to help our people build the skills and knowledge they need to advance their careers.

Whether you are just starting out in the hospitality industry or are a seasoned professional Pyramid Global Hospitality offers a supportive and collaborative work environment that encourages growth and fosters success in over 230 properties worldwide. Join their team and experience the benefits of working for a company that values its employees and is committed to creating exceptional guest experiences.

Check out this video for more information on our great company!

About our property:

Welcome to The Arcadian Hotel Brookline a distinctive property in the Pyramid Global Hospitality portfolio located just minutes from downtown Boston. Featuring 264 guest rooms and 5500 sq ft of meeting space this newly renovated hotel offers a modern and comfortable work environment in one of the areas most charming and historic neighborhoods.

At The Arcadian we pride ourselves on creating a welcoming atmosphere rooted in community creativity and connection. As a member of our team youll have the opportunity to work in a dynamic and supportive environment surrounded by the character of Brookline and its mix of local shops restaurants and cultural landmarks.

We offer a variety of opportunities across departments including guest services food and beverage housekeeping sales and more. Whether youre starting your career or looking to grow within the industry youll find a team that values collaboration professionalism and a passion for service.

Joining our team means becoming part of a people-first culture where your growth and success are supported every step of the way. If youre ready to build your career in a welcoming and engaging environment we invite you to explore opportunities at The Arcadian Hotel Brookline and apply today.

What you will have an opportunity to do:

We are looking for a highly motivated individuals to join our Guest Services team as a Guest Services Agent. The ideal candidate uses their engaging personality to create a memorable first impression for our guests as they arrive for the first time and throughout their offering a warm welcome to our hotel/resort the Guest Services Agent assists with the unloading of guests luggage and provides a source of knowledge for the guest for everything about the hotel its amenities and the local area as they assist the guest to their room.

If you are a person who enjoys engaging with people from all over the world and making meaningful connections as well as taking steps to WOW people we want you! This is a tremendous opportunity for a driven person to grow a career in hospitality with a world-class property.

Your Role:

Help guests discover their Wanderlust experience
Provide exceptional customer service by being engaging and taking sincere interest
Interacts with all guests. The bell person/ guest services attendant will welcome each guest to our hotel.
If guests are arriving by motor vehicle you will open their door as you welcome them to the resort/hotel
You will be escorting and orienting the guest to the front desk for check-in.
You will park and retrieve guests vehicles as requested
Upon check-in you will escort the guests and their luggage to their room. As you do so you will be explaining our amenities and fun facts they should know about our hotel.
You will be working together with other attendants to ensure each guest has a personalized experience and will dive to open the door for all guests.
Assist lobby attendant in keeping entrance area clean and organized
Be the difference with all guest and employees and do more than just the norm.

What are we looking for

At least one year in a customer service role with high guest interaction
Hospitality industry experience is a plus.
Ability to solve problems when they arise.
Ability to work in a team environment is a must.
Pleasant and helpful personality.
Must be able to work a full shift standing and going back and forth to the valet lot and different areas of the hotel.
A strong desire to make an impact on other people
An outgoing and engaging personality
Excellent verbal communication skills
Ability to work in a fast-paced setting
Ability to stand for the duration of the shift
Must be available to work various shifts including weekends and holidays

Compensation:

$21.86

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set years & depth of experience certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Required Experience:

Unclear Seniority