Guest Service Representative

Guest Service Representative

Surfsand Resort - Cannon Beach OR

Are you someone who loves making people feel welcome Do you enjoy creating memorable experiences and being the friendly face guests remember long after their vacation ends

The Surfsand Resort is seeking an enthusiastic and service-oriented Guest Service Representative to join our Front Desk team. As one of the first and last people our guests interact with youll play an essential role in creating exceptional stays through genuine hospitality attention to detail and personalized service.

Whether youre welcoming families on vacation celebrating special occasions or helping guests discover all that Cannon Beach has to offer every day brings new opportunities to make someones stay unforgettable.

Status: Full-Time Regular
Pay: $18.50 per hour

What Youll Do

• Welcome guests with warmth and professionalism from arrival through departure.
• Complete guest check-ins and check-outs accurately and efficiently.
• Answer questions provide recommendations and assist guests with requests throughout their stay.
• Process reservations room assignments payments and billing transactions.
• Coordinate with Housekeeping Maintenance and other departments to ensure an outstanding guest experience.
• Resolve guest concerns promptly with empathy and professionalism.
• Answer incoming phone calls and respond to emails in a courteous and timely manner.
• Maintain accurate guest records while following resort policies and procedures.

What Were Looking For

• A genuine passion for hospitality and helping others.
• Outstanding customer service and communication skills.
• A positive attitude and the ability to remain calm in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Comfortable using computers and learning hotel software systems.
• Ability to work a flexible schedule including evenings weekends and holidays.
• Previous hotel resort or customer service experience is preferred but not required.

Why JoinSurfsand Resort

At the Surfsand Resort we believe that memorable guest experiences begin with exceptional team members. We foster a supportive collaborative workplace where your contributions are valued your ideas are welcomed and your success matters.

As part of our team youll enjoy:

• Working at one of Oregons premier oceanfront resorts
• A welcoming team-focused culture
• Opportunities for growth and advancement
• Employee discounts and resort perks
• The satisfaction of helping create unforgettable vacations for guests from around the world

If youre friendly dependable and passionate about delivering exceptional service wed love to welcome you to the Surfsand family.

EEO Statement

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.