Guest Service Manager

Overview:To oversee all operational areas related to the guest experience including Bell Services Front Door Concierge and Valet while directly managing Guest Services functions and :Conduct staff Training as out weekly department of the front drive and transportation on the front payroll for associates in the full operations of bell door and concierge that all arriving and departing guests are treated with maximum courtesy and are served continuous liaison with management Reservations desk and Housekeeping staff to guarantee that guests are receiving quality services that exceed their in the management of team members when the Guest Service Manager is not team member training and development with emphasis on service levels with the evaluation of team members any guest service opportunities as they relate to seasonal or business that parking policies and procedures meet expectations and established standards while maximizing profitability and minimizing financial activities directly related to providing parking-related direct and assist with special event activities coordinating with other managers and directors as proper grooming and appearance standards of all associates in accordance with established Omni present and working on the drive during peak business periods and with the hiring training coaching/counseling processes to ensure that performance standards are met or exceededMonitor Labor on a daily the safety and security of all vehicles and keys at all to and resolve any guest or visitor complaints vehicle claims and service the claims management process and ensure compliance to company policies and ongoing compliance to company safety programs and resumes on a weekly basis to ensure staffing levels align with operational needsDevelop and oversee property-specific training to ensure that new employees are acclimated to their specific position and location/ controls and systems to ensure that the financial goals of the parking operations are met or daily shift briefings and assist with the development of monthly department that parking areas/structures are clean in good appearance and maintained for the safe efficient movement of all vehicles and duties as :Must be able to stand and exert well-paced mobility for up to 4 hours in be able to lift up to 70lbs and push be able to exert well-paced ability in limited be able to bend stoop squat and stretch to fulfill lifting grasping writing standing sitting walking repetitive motions bending climbing listening and hearing ability and visual and hearing occur continuously in the process of communicating with guests supervisors and other occurs continuously with the most common visual functions being those of near vision and depth manual dexterity to use and operate all necessary be able to drive automatic and manual have and maintain a safe driving record as defined by Omnis be willing to take and passa drug screen and MVR background check.