Guest Service Expert

Huntington Pacific Hotels LLC manages and develops Marriott- and Hilton-branded hotels with a focus on strong operations and memorable guest experiences. If you enjoy helping people solving problems and working with a team in a fast-paced environment this role is a great fit.

• Career growth: Learn the business from experienced leaders and build skills that transfer across hotels and departments
• Supportive culture: Work with a team that values accountability service and doing the right thing
• Variety and opportunity: Exposure to multiple brands systems and day-to-day operations
• Guest-first mindset: Be empowered to take ownership and make things right for guests

Brands: Residence Inn Fairfield Inn & Suites SpringHill Suites

Reports To: Breakfast Supervisor / AGM / GM (property dependent)

Department: Food & Beverage / Rooms (property dependent)

FLSA Status: Non-Exempt (Hourly)

Schedule: Full-time / Part-time; early mornings required; weekends and holidays as needed

This job isnt just about putting food on the table. We want to create a breakfast experience that is welcoming clean and memorable. Breakfast Attendants take initiative to support guests throughout breakfast service by setting up stocking serving cleaning and keeping the area safe and guest-ready. Every interaction should feel like part of the guest experience.

• Greet guests warmly and assist with breakfast questions and requests
• Maintain a friendly helpful presence in the breakfast area throughout service
• Address concerns quickly and notify leadership when needed

• Set up breakfast area (buffet coffee juice condiments to-go items) per brand standards
• Replenish hot/cold items and supplies; rotate product and maintain presentation
• Monitor food quality and remove items that do not meet standards
• Follow food safety sanitation and allergen-awareness practices (temperatures glove use cross-contact prevention handwashing)

• Keep tables floors counters and stations clean and stocked during service
• Bus and wipe tables; manage trash and restock supplies
• Wash dishes and maintain dish area cleanliness (as applicable)
• Complete opening running and closing checklists and side duties

• Communicate supply needs equipment issues and guest concerns to the appropriate leader
• Support other departments when needed based on business levels

• High school diploma or GED preferred
• Food service or hospitality experience preferred (entry-level candidates welcome)
• Ability to work early mornings weekends and holidays
• Required permits/certifications as applicable (example: California Food Handler Card within required timeframe)

• Stand and walk for extended periods; work in a fast-paced environment
• Work on potentially wet/slippery surfaces
• Lift/move up to 25 lbs without assistance and up to 50 lbs with assistance
• Reach overhead and below the knees; bend twist pull and stoop
• Repetitive tasks including cleaning stocking and light food prep

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• This position is Non-Exempt and eligible for overtime in accordance with California law and the federal FLSA.
• Employees must accurately record all time worked; off-the-clock work is not permitted.
• Meal and rest periods are provided in accordance with California requirements.
• Paid sick leave is provided in accordance with California law and applicable local ordinances.

• Huntington Hospitality is an Equal Opportunity Employer.
• Employment is at-will (unless otherwise required by law or written agreement).
• This job description is not a contract and may be modified based on business needs.