GUEST SERVICE AGENT (FRONT DESK) TWELVE DOWNTOWN HOTEL-AUTOGRAPH COLLECTION by MARRIOTT
Job Location:
Atlanta, GA - USA
Hourly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
TWELVE Downtown Autograph Collection by Marriott
Atlanta GA $18.00 per hour
Make every arrival feel like a welcome.
TWELVE Downtown Autograph Collection by Marriott is seeking a friendly dependable Guest Service Agent to join our Front Desk team. As one of the first people our guests meet you will help create a welcoming experience through attentive service smooth check-ins and thoughtful assistance throughout their stay.
What Youll Do
- Welcome guests and complete check-in and check-out accurately and efficiently.
- Manage reservations room assignments guest accounts payments and billing questions.
- Answer calls and respond promptly to guest questions and requests.
- Recognize Marriott Bonvoy members and support applicable member benefits.
- Share information about hotel amenities local attractions dining and transportation.
- Address guest concerns professionally and involve a manager when additional support is needed.
- Coordinate with Housekeeping Engineering and other departments to support room readiness and resolve requests.
- Maintain accurate shift records and communicate outstanding issues during handoffs.
- Follow hotel procedures for cash handling guest privacy security and safety.
What Were Looking For
- Previous hotel front desk or customer service experience preferred.
- Marriott experience and familiarity with hotel property management systems are a plus.
- Strong communication skills and a warm professional approach.
- Ability to stay organized handle multiple priorities and remain calm during busy periods.
- Attention to detail when processing payments and maintaining guest records.
- Dependability and flexibility to work scheduled shifts including evenings weekends and holidays.
- Ability to perform the essential duties of the position with or without reasonable accommodation.
Bring your hospitality mindset and help us deliver a memorable guest experience. Apply today!
We are an equal opportunity employer.
Required Experience:
Unclear Seniority
About Company
Job Title: Director of OperationsCompany: Hampton Inn Colchester / Burlington, VTLocation: 42 Lower Mountain View Drive, Colchester, VT 05446 About Us:At the Hampton Inn Colchester / Burlington, VT, we are committed to delivering unparalleled guest experiences while fostering a vibran ... View more
