Guest Relations Agent
Job Location:
Laguna Beach, CA - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Live Your Passion. Add Your Magic.
At Montage International we are doing something different something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you we look forward to receiving your application.
We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.
If you are an internal applicant please log into Workday and apply for your application to be considered.
Guest Relations Agent
SUMMARY
The Guest Relations Agentis responsible to conduct guest pre-arrival calls to assist with arrangements activities and experiences.
ESSENTIAL FUNCTIONS
Gather summarize and provide information to guests about the property and the surrounding area amenities including special events and activities.
Respond to guest requests for special arrangements or services (e.g. transportation reservations etc.) by making preparations or identifying appropriate providers.
Review log and maintain guest preferences traces and profiles.
Develop and maintain positive guest communication prior to arrival and post departure to cultivate lasting relationships.
Answer record and process guest calls messages requests questions or concerns.
Contact appropriate individual or department (e.g. Guest Services Housekeeping and Concierge) as necessary to resolve guest call request or problem.
QUALIFICATIONS
College Degree preferred.
Minimum of two years experience in a luxury hotel preferred.
Minimum of two years experience in customer service.
Excellent telephone etiquette.
Exceptional guest recovery skills
Enjoy interacting with people in a fast paced environment
Excellent organizational and time management skills
Strong knowledge of MS Office including Word Excel PowerPoint and Outlook
Must possess a positive attitude
Must be willing to participate in a learning environment
Must integrate company values throughout all interactions
Must be able to quickly adapt to effectively using new software products
Must be dependable and available to work within the resort on weekends nights and/or holidays based on business demands
PHYSICAL REQUIREMENTS
Must be able to bend stoop squat and stretch to fulfill tasks. Requires manual dexterity grasping writing standing sitting walking repetitive motions bending and climbing.
The pay scale for Guest Relations Agent is $26.00.
The pay scale is the base salary or hourly wage range exclusive of incentive pay such as commissions piece rates gratuities and the like that Montage reasonably expects to pay for the position.
In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Required Experience:
Unclear Seniority
About Company
Montage Hotels & Resorts consists of a collection of international luxury hotels, resorts and residences with world-class, bespoke service.
