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Guest Reception Representative

Hilton Grand Vacations

Job Location:

Panama City Beach, FL - USA

Monthly Salary: Not provided by the employer

Posted: 29 September 2026 (14 days ago)

Application Deadline: 27 December 2026

Vacancies: 1 Vacancy

Job Summary

Description

As a Guest Reception Representative you will be the first point of contact for our guests creating a warm and welcoming atmosphere. Your role is crucial in ensuring a seamless and memorable experience for our guests from check-in to check-out. You will have the opportunity to work in a vibrant and diverse team contributing to the overall success of our resort.

Greet and welcome guests ensuring a friendly and efficient check-in process.
Answer guest inquiries and provide accurate information about resort amenities and local attractions.
Process guest reservations handle payments and manage guest accounts.
Address guest requests and concerns promptly ensuring a high level of satisfaction.
Maintain a clean and organized reception area ensuring a pleasant guest experience.
Collaborate with other departments to coordinate guest services and special requests.
Handle guest feedback and suggestions contributing to continuous improvement.
Stay updated on resort promotions and packages to offer guests the best options.
Assist with basic administrative tasks such as filing and record-keeping.

Required Experience:

Unclear Seniority

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