Guest Experience Lead

OFFICE USE ONLY:#LI-DNIPosition Title: Guest Experience Lead Contact CenterReports to: Guest Experience Coordinator Membership and EventsWho are we:For more than 50 years SSA has partnered with cultural attractions to design the hospitality experience journey freeing our partners to remain bring together admissions culinary and retail with innovation and human connection to shape a seamless guest focus is on people innovation and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality the foundation of how we serve our partners and their out 452 Hospitality by delivering warm welcoming and memorable experiences for every guest and for leading Contact Center operations including answering phones emails and incoming mail related to Guest Service operations relevant to SSA the Contact Center team can easily access necessary information to efficiently respond to guest with the Administrative Operations team to ensure compliance with established protocols and guest issues inquiries and complaints; perform service recovery as needed. Perform other tasksdeemed necessary. Maintain a clean safe and organized work environment. Uphold anddemonstrate a complete understanding of company policies and RequirementsThrives in a fast-paced environment. Developed interpersonal and communication skills including the ability to communicate via email telephone and -oriented and flexible to meet the needs of the operation. Demonstrates desire to help the team succeed. Driven by cultural attractions and the environment they support. A people person who is guest knowledge and skill level for basic office functions. An individual who brings excitement and opportunity to engage with the team and guests. Responsibly geared towards presenting a clean and welcome experience for guests through upholding sanitation ExperienceOne year in the hospitality be 18 years or older. This is by no means an exhaustive list of all responsibilities skills duties requirements efforts or working conditions associated with this job description. SSA Group reserves the right to revise the job description or to require that other or different tasks are performed when circumstances change (i.e. emergencies changes in personnel workload rush jobs or technological developments)Compensation and BenefitsEligible for overtime -Demand Pay Program: Get access to a portion of earned wages before Plan & Employee Discounts at applicable in a 401(k) program with a 15% company match (must be 21 years or older eligible after one year of employment with 1000 hours worked available to enroll during Open Enrollment Periods).Tuition Discount through Partnership to 8 hours of Bereavement pay of 1.5 the regular rate is provided for hours worked on Christmas Day and Thanksgiving sick leave is provided in accordance with applicable state and local laws. Accrual rates caps and usage rules vary by include: Arizona California Chicago Pittsburgh Connecticut Illinois Massachusetts Michigan Minnesota Missouri New Mexico New York Rhode Island Washington D.C.. Colorado: Employees accrue 1 hour of paid sick leave for every 30 hours worked up to 48 hours per year under the Healthy Families and Workplaces Act (HFWA). Maryland: Employees accrue at least 1 hour of paid sick and safe leave for every 30 hours worked up to 40 hours per year as required under the Maryland Healthy Working Families Act. Washington: Employees accrue 1 hour of paid sick leave for every 40 hours worked in accordance with the Seattle Paid Sick and Safe Time. SSA Holdings and its affiliated companies including SSA Group A&F Souvenir Cinchio Solutions and Behavioral Essentials are equal opportunity employers. We are committed to diversity and inclusion in our hiring practices and welcome applicants from all backgrounds. A diverse team strengthens our collective California Residents: By submitting your job application you agree you have reviewed the SSA Group California Consumer Privacy Act (CCPA) Candidate and Employee Privacy Notice (Notice).San Francisco Residents: Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records. Please see the Fair Chance Ordinance - Know Your Rights documentfor more information. By submitting your job application you agree you have reviewed the Fair Chance Ordinance - Know Your Rights accept applications for this position on a rolling basis. Apply anytime at . Applications are reviewed as received and the position remains open until filled.