Guest Experience Guest Experience & Retail Associate 2026

Baltimore RavensGuest Experience & Retail Associate 2026General DescriptionThe Guest Experience & Retail Associate will support both the Guest Experience and Retail teams in delivering an exceptional fan experience at M&T Bank Stadium. This role focuses on enhancing guest satisfaction supporting game day operations assisting with staff engagement initiatives and ensuring efficient retail and inventory processes. The associate will gain hands-on experience in event operations guest services retail logistics and cross-functional : June 2026 June 2027Essential Job Duties and ResponsibilitiesGuest Experience OperationsAssist with setting up and execution of Guest Service locations for gameday and stadium management of Guest Experience equipment including radios communicators and create event materials such as pre-operation presentations and with Lost & Found tracking and to the Special Moment Box Program including responding to requests tracking inquiries distributing items and completing the execution of Ravens games and other stadium events (concerts college/high school football special events) while providing excellent guest with the Guest Experience Ambassador (GEA) Program including staffing support communication and recognition develop and facilitate training sessions (e.g. Welcome to the Flock Season Kickoff Leadership Training) including setup breakdown and with Rewards & Recognition programs including inventory management distribution of prizes and team member engagement and conduct stadium tours as ordering inventory and organization of Guest Experience Operations SupportRetrieve and process incoming deliveries from the lobby and loading count and reconcile deliveries against purchase merchandise and supplies to appropriate with fulfillment of internal and custom product orders including custom jerseys and third-party retail accurate real-time inventory records and monitor stock and report inventory monthly reporting including TJV reports and product credit and assist retail partners (e.g. LEVY FANATICS) during gameday & Event SupportCollaborate with internal departments (Ticket Operations Stadium Operations PCI Marketing etc.) to support guest initiatives outreach and service with stadium partners on staffing training logistics and recognition with stadium preparation and operations during inclement weather including snow removal coordination if Education and/or ExperienceBachelors degree in hospitality management Sports Management Business Communications or a related field interest in sports event operations guest experience or retail speaking or customer-facing experience in Microsoft Office (Excel Word PowerPoint).Requisite Skills and AbilitiesEnergetic outgoing and self-motivated with strong interpersonal communication organization and attention to to manage multiple tasks in a fast-paced teamwork mindset with a proactive approach to schedule including nights weekends holidays and extended hours during to lift up to 50 lbs. and remain active (walking standing stairs) for extended to operate golf carts and obtain forklift certification if / hour overtime eligibleDaily meals providedCompany paid health insuranceComp tickets for home gamesHealth & Wellness LeaveWellness Classes / Gym AccessAPPLICATION PROCESSTo be considered for this role applicants must:Upload and submit a resume AND cover letterComplete the required additional screening questions as part of the applicationApplicants who do not include all required information will be removed from moving forward will receive an email to complete a video interview. Please follow the instructions in the email within 5 days of receiving it to complete your screening interview in order to continue to be considered for you are selected for an interview we will contact you. No follow-up phone calls or emails inquiring about the position will be an equal opportunity employer we consider candidates from all backgrounds and identities. We encourage individuals from all ethnicities sexual orientations gender identities socio economic status as well as military veterans and individuals with disabilities to apply.