Guest Experience Ambassador

Who We Are:

NEXDINE Hospitalitys family of brands provides dining hospitality fitness center and facility management services to businesses independent schools higher education senior living and hospitals nationwide. We put our people first to deliver finely tailored expertly managed programs. The NEXDINE Experience is responsive transparent and authentic. Learn more at .

Job Details

Position: Guest Experience Ambassador

Location: Rochester NY

Hours: Part Time

Hourly Pay Rate:$15.50/yr

Pay Frequency: Weekly Direct Deposit

What We Offer You:

• Generous Compensation & Benefits Package

• Health Dental & Vision Insurance

• Company-Paid Life Insurance

• 401(k) Savings Plan

• Paid Time Off: Vacation Holiday Sick Time

• Employee Assistance Program (EAP)

• Career Growth Opportunities

• Various Employee Perks and Rewards

Guest Experience Ambassador Job Summary:

The Sever/Guest Experience Ambassador reports to the Director of Dining Services and is responsible for providing a best-in-class dining experience to the residents colleagues and guests we serve by ensuring all are provided with exemplary service.

Essential Functions and Key Tasks:

• Cascade a spirit of Hospitality in all dealings with residents colleagues and guests.

• Leads service of food or beverages to residents and prepares or serve specialty diets and dishes as required.

• Engages with residents to obtain desired orders for food or beverages while possessing the ability to fully articulate the daily menu offerings.

• Explain how various menu items are prepared describing ingredients and cooking methods.

• Ensure residents are satisfied with all aspects of service. Communicate with direct supervisor on any customer service issues.

• Check residents diets likes & dislikes to ensure that such requirements are satisfied.

• Assist with set-up/breakdown of all scheduled meal periods.

• Stock service areas with supplies such as coffee food tableware and linens as needed.

• Perform cleaning duties as assigned including but not limited to sweeping and mopping floors tidying up service station clearing tables and taking out trash.

• May wash pots pans dishes utensils or other cooking equipment.

• May assist in supporting culinary staff at numerous stations as directed.

• Provide excellent customer service to include being attentive approachable greeting and thanking customers.

• May perform other duties and responsibilities as assigned.

Work Environment:

The Guest Experience Ambassadoroperates in a kitchen environment whereby employees may be exposed to and/or required to operate equipment including but not limited to an oven stove dishwasher slicer coffee machine steamer mixer and chefs knives. The team member is frequently exposed to heat steam fire and noise.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee may be required to sit reach bend kneel stoop climb and push pull & lift items weighing 40 pounds or less. Employee may be required to stand for long periods of time. The position requires manual dexterity; auditory and visual skills; and the ability to follow written and oral instructions and procedures.

Required Education and Experience:

High school diploma or equivalent

Previous experience in food service

Previous customer service experience