Guest Experience Agent

As a Guest Experience Agent you will:

• Act as ambassador for Guest Services and the resort Property also controls the overall work product of the Guest Services Department.
• Directly participate in the evolution of the development and training of Westgate Lakes Resort & Spa Guest Experience Team. 
• Maintain and pursue higher standards/procedures for ensuring optimal guest experience.
• Utilize Medallia and Kipsu platforms to reach out to guests to help resolve issues and provide quick response to inquiries.
• Interact with guests reflecting positively on the resort and the company.
• Liaise with the rest of the resort departments to ensure delivery of high-quality service.
• Have the empowerment to make decisions focused on providing the best service to our guest.
• Be knowledgeable of room inventory and utilization for usage maximization.
• Participate in hands on coordination of all groups rooming billing assignment and arrival process.

To excel in this role you must embody our core values of integrity passion and a strong work ethic. These values are essential to our success and we are looking for someone who shares our commitment.

Qualifications :

• Experience in the customer service or marketing preferably in the hospitality industry 2 years.
• Excellent verbal and written communication skills.
• Must have proficient computer and keyboard skills.
• Ability to multi-task frequently switching between or simultaneously performing functions of the front desk in order to meet the needs of our guests.
• Be a self-starter/self-motivated.
• Must be able to work flexible hours including nights weekends and holidays.
• Must be able to stand for an extended period of time.
• Occasional carrying and lifting of items up to 15 pounds.
• Westgate Resorts is a smoke and tobacco-free workplace. Except where prohibited by law applicants who smoke or use tobacco products will not be considered for positions at Westgate.
• Required to pass a background check drug test and prove eligibility to work in the United States.

Additional Information :

Why Westgate  

• Comprehensive Health Benefits Medical Dental and Vision Coverage
• Paid Time Off Vacation Sick and Personal Time to Recharge
• Paid Holidays
• 401(k) with Generous Company Match to Support Your Future
• Daily Pay Access Your Earnings When You Need Them
• Family-Focused Benefits Pregnancy Parental Leave and Adoption Assistance
• Wellness Programs to Support Your Well-Being
• Flexible Spending Accounts (FSA)
• Tuition Assistance to Help You Grow Your Career
• Military Leave
• Employee Assistance Program (EAP) Support When You Need It Most
• Life Disability Accident Critical Illness and Hospital Insurance
• Pet Insurance for Your Furry Family Members
• Loyalty Program Exclusive Discounts on Hotels Cruises Resorts Restaurants Entertainment and More
• Low-Cost Gym Membership
• NEW! David A. Siegel Legacy Scholarship  Up to $40000 for Team Members Dependents
• Career Growth and Advancement Opportunities
• Community Involvement Give Back and Make an Impact

Westgate Resorts is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability status or any other protected status under federal state or local law. If you have a disability and believe you need a reasonable accommodation in order to complete your application or any part of the recruiting process please email with the job title and the location of the position for which you are applying.

This job posting is intended to provide a general overview of the position and may not include every responsibility duty or qualification required. Duties responsibilities and activities may change at any time with or without notice.

Remote Work :

No

Employment Type :

Full-time