GTM Strategy & Operations, Professional Services

About the Team

OpenAIs Professional Services team helps organizations move from AI ambition to durable production outcomes. We partner with customers on complex deployments and build the strategy commercial models operating mechanisms and delivery capacity needed to realize value from OpenAIs models and products.

The team works across Go-to-Market Forward Deployed Engineering Technical Success Finance Product Legal Data Systems and delivery partners. We are building a services motion that is customer-centered commercially rigorous operationally scalable and deliberately connected to product adoption.

About the Role

We are seeking a senior GTM Strategy & Operations professional to build and scale the operating system for OpenAIs Professional Services business. This is a foundational hands-on individual contributor role at the intersection of business strategy finance go-to-market and delivery. You will turn ambiguous questionswhat we offer how we price and package it how we plan capacity and how we measure performanceinto clear decisions and repeatable mechanisms.

You will own business planning pricing and packaging forecasting and modeling management reporting and cross-functional strategic initiatives. You will build integrated views of demand staffing revenue margin and delivery performance; replace one-off analyses with durable processes; and create operating cadences that help leaders act early.

You will be a trusted partner to Professional Services GTM FDE Technical Success Finance Product Legal Revenue Operations and Data leaders. The right person combines direct Professional Services judgment with rigorous analytics executive communication and the willingness to build the model process or dashboard themselves.

Youll be responsible for:

• Define and drive the business and GTM strategy for Professional Services including target customer needs offer portfolio positioning pricing and packaging partner motions and where to standardize versus tailor delivery.

• Own long-range annual and quarterly planning for the services business translating goals into bookings revenue margin capacity utilization role mix geography hiring and investment assumptions.

• Build and maintain integrated demand capacity staffing and revenue models; develop scenarios and sensitivities; improve bottom-up forecast accuracy; and turn the output into clear executive recommendations.

• Design the management system for the business: KPIs source-of-truth reporting dashboards pipeline and staffing reviews and monthly and quarterly operating cadences.

• Improve the end-to-end services lifecycle from opportunity intake and scoping through commercial design contracting staffing delivery and expansion partnering with Revenue Operations and Systems rather than duplicating their ownership.

• Partner with Finance Legal GTM FDE Technical Success and delivery leaders on business cases services economics deal tradeoffs resource allocation and investment decisions.

• Lead ambiguous cross-functional initiatives from problem definition through implementation creating clear decision rights mechanisms and accountability.

• Translate recurring customer and delivery patterns into inputs for product strategy enablement partner strategy and more repeatable product-plus-services offerings that accelerate durable product adoption.

Were looking for someone with:

• 8 years of experience in GTM Strategy & Operations Business Operations Strategic Finance management consulting or a comparable role including direct experience in a technology Professional Services implementation systems-integration consulting or managed-services business.

• Deep command of services economics and operating levers such as pipeline bookings backlog revenue timing gross margin utilization capacity staffing mix delivery quality and customer outcomes.

• Exceptional quantitative modeling skills: you can build auditable demand staffing revenue and scenario models; work fluently in spreadsheets; and use SQL BI or other data tools to test assumptions and improve decisions.

• Strong commercial and GTM judgment across pricing and packaging offer design forecasting resource allocation and complex enterprise delivery motions.

• A record of turning ambiguous strategy into repeatable operating mechanisms decision frameworks reporting rhythms and measurable results.

• Excellent executive communication and influence; you can frame choices surface assumptions and drive alignment across technical and non-technical leaders.

• Demonstrated leadership of complex cross-functional programs and teams. People-management experience is helpful but this role is initially scoped as a senior individual contributor.

• A low-ego high-ownership working style comfort with rapid change and genuine interest in how frontier AI can create durable customer value.

About OpenAI

OpenAI is an AI research and deployment company dedicated to ensuring that general-purpose artificial intelligence benefits all of humanity. We push the boundaries of the capabilities of AI systems and seek to safely deploy them to the world through our products. AI is an extremely powerful tool that must be created with safety and human needs at its core and to achieve our mission we must encompass and value the many different perspectives voices and experiences that form the full spectrum of humanity.

We are an equal opportunity employer and we do not discriminate on the basis of race religion color national origin sex sexual orientation age veteran status disability genetic information or other applicable legally protected characteristic.

For additional information please see OpenAIs Affirmative Action and Equal Employment Opportunity Policy Statement.

Background checks for applicants will be administered in accordance with applicable law and qualified applicants with arrest or conviction records will be considered for employment consistent with those laws including the San Francisco Fair Chance Ordinance the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act for US-based candidates. For unincorporated Los Angeles County workers: we reasonably believe that criminal history may have a direct adverse and negative relationship with the following job duties potentially resulting in the withdrawal of a conditional offer of employment: protect computer hardware entrusted to you from theft loss or damage; return all computer hardware in your possession (including the data contained therein) upon termination of employment or end of assignment; and maintain the confidentiality of proprietary confidential and non-public addition job duties require access to secure and protected information technology systems and related data security obligations.

To notify OpenAI that you believe this job posting is non-compliant please submit a report through this form. No response will be provided to inquiries unrelated to job posting compliance.

We are committed to providing reasonable accommodations to applicants with disabilities and requests can be made via this link.

OpenAI Global Applicant Privacy Policy

At OpenAI we believe artificial intelligence has the potential to help people solve immense global challenges and we want the upside of AI to be widely shared. Join us in shaping the future of technology.

Required Experience:

Unclear Seniority