GTM AI Engineer

At Freshworks were introducing AI across our go-to-market organization to accelerate how we understand buyers and act on revenue signals. 

As a key member of the Web & Revenue Marketing team you will build the internal agents workflows and intelligence systems that help our frontline teams operate more effectively. Currently our buyer signals are scattered across systems like Salesforce Marketo Outreach product usage data and intent platforms. Your role will be to bridge these gapsconnecting the signals providing context and enabling teams to take fast action. Youll have full executive sponsorship high-impact problems to solve and a blank canvas to shape how AI is applied across the Freshworks go-to-market organization. 

What You Will Do

• Build AI-Powered GTM Workflows: Design and deploy intelligent workflows across lead management account research routing scoring prioritization personalization seller briefings and follow-up support. 
• Turn Buyer Signals into Action: Build systems that detect enrich prioritize and act on high-value buyer activity across the funnel by engineering contextual data pipelines (web activity intent product usage CRM history). 
• Create the GTM Agent Tool Layer: Integrate tools and APIs across our stack including Salesforce Clay Marketo Relevance Claude Code sales engagement platforms web analytics enrichment providers and internal data sources. 
• Build Intelligent Alerts: Create systems that notify teams of critical buyer activity such as target account engagement key persona activity competitor mentions buying committee movement or stalled follow-up. 
• Move Prototypes to Production: Take working AI/automation concepts and harden them with robust authentication logging tracing retries error handling documentation and cost controls. 
• Partner Across the Revenue Engine: Collaborate with Web Marketing Ops Sales Ops Demand Gen RevOps SDR/BDR teams and Core Engineering to translate business needs into scalable systems. 

Qualifications :

What We Are Looking For 

Technical & AI Engineering Experience: 

• Background: Experience as a Software Engineer Automation Engineer GTM/ RevOps Engineer or AI/ML Engineer working with complex systems and varied datasets. 
• AI/LLM Application: Hands-on experience building AI or LLM-powered applications automations or workflows using patterns like function calling structured outputs LangGraph MCP or custom orchestration (e.g. Claude OpenAI Relevance). 
• Integration Skills: Strong technical skills with APIs webhooks OAuth queues retries and system integrations. 
• Production Standards: Experience with evals monitoring observability and quality/cost controls for AI systems. 

GTM & Domain Knowledge: 

• Revenue Operations: Strong understanding of inbound/outbound GTM motions and experience building automations for lead management prospecting routing qualification or prioritization. 
• Tech Stack: Experience integrating CRM Systems (Salesforce) marketing automation (Marketo) sales engagement platforms GitHub and internal data warehouses. 
• Execution: Strong program ownership in ambiguous environments; ability to translate non-technical revenue team needs into technical solutions. 

Nice to Have

• Background working directly with Sales Sales Development Marketing Ops Revenue Operations or Growth Engineering teams. 
• Experience structuring messy unstructured data from transcripts emails notes forms and intent signals into clean inputs.
• Experience with web personalization experimentation conversion optimization or buyer journey systems. 
• Experience building internal-facing tools that directly improve front-line team productivity. 

We encourage you to apply even if you do not meet every qualification. Strong candidates may come from engineering revenue systems automation AI growth or technical GTM backgrounds. If you can build reliable systems that help revenue teams act faster and smarter we would like to hear from you. 

Additional Information :

Please note this is a hybrid role with onsite expectations of 3x/week (Tues - Thurs) from our San Mateo CA headquarters. 

The annual base salary range for this position is $192000 - $238000. This role is also eligible for a target bonus. 

Compensation is based on a variety of factors including but not limited to location experience job-related skills and level. 

Freshworks offers multiple options for dental medical vision disability and life insurance. Equity ESPP flexible PTO flexible spending commuter benefits and wellness benefits are also offered. Freshworks also offers adoption and parental leave benefits. 

At Freshworks we have fostered an environment that enables everyone to find their true potential purpose and passion welcoming colleagues of all backgrounds genders sexual orientations religions and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant richer environment that boosts the goals of our employees communities and business. Fresh vision. Real impact. Come build it with us.

Remote Work :

No

Employment Type :

Full-time