GSOC Overnight Operations Manager

Job Title: GSOC Operations Manager
Location: Austin TX
Shift: Friday-Monday (Overnights) Fri/Mon: 10pm-6am; Sat/Sun: 6pm-6am

Salary: $75000-$81000

Department: Global Security Operations Center (GSOC)

Lead a HighImpact Global Security Operations Center

As our GSOC Operations Manager you will be the driving force behind a 24/7 global security operation that protects people assets and reputation across the AMER/EMEA regions. Youll lead a highperforming team shape strategy and own the daytoday performance of a missioncritical Global Security Operations Center.

This is a handson leadership role where your decisions matter in real time. Youll work closely with senior client stakeholders and internal leaders turning data incidents and trends into clear actions and continuous improvement.

What Youll Do

Lead and develop a highperforming team

• Provide direct leadership coaching and development for GSOC personnel across AMER/EMEA.
• Build a culture of accountability collaboration and continuous improvement.
• Own staffing scheduling and coverage to ensure uninterrupted 24/7 operations.
• Lead onboarding training and professional development to build a skilled resilient team.
• Conduct performance evaluations coaching and corrective actions with clear development plans.

Own critical incident management

• Serve as the primary escalation point for critical incidents and operational challenges.
• Maintain a strong operational presence during highimpact or timesensitive events.
• Ensure timely accurate and professional incident notifications and communications.
• Oversee thorough documentation and reporting in line with compliance and regulatory standards.

Be the face of the GSOC to our clients

• Build and maintain strong strategic relationships with client stakeholders and local branch leadership.
• Ensure alignment with client expectations SLAs and service delivery standards.
• Promote a customercentric service model and highquality interactions at every touchpoint.
• Deliver regular and ad hoc reports to leadership and clients highlighting trends risks and performance.

Drive strategy standards and continuous improvement

• Champion the GSOC mission by identifying opportunities to expand capabilities and enhance services.
• Oversee the development implementation and continuous improvement of Standard Operating Procedures (SOPs) and best practices.
• Manage reporting functions (biweekly monthly quarterly) including incident volume alarm activity and response performance.
• Ensure accuracy and integrity of operational data including headcount tracking and system inputs (e.g. IA/OFSS).
• Identify operational risks and implement mitigation strategies to ensure business continuity and reliability.

Run worldclass GSOC operations

• Oversee daily operations including alarm monitoring access control incident response and communication workflows.
• Monitor system performance and coordinate resolution of technical or operational issues.
• Maintain accountability for GSOC administrative functions including documentation inventory control and facility organization.
• Collaborate with crossfunctional teams and global security partners to ensure consistent service delivery across regions.
• Support investigations by coordinating resources reviewing data and ensuring timely followup and reporting.
• Participate in oncall rotations and provide leadership coverage as required.
• Support recruitment efforts including interviewing and selecting top talent.

What You Bring

• Strong leadership and peoplemanagement skills with a track record of motivating and developing teams at all levels.
• Proven ability to build and maintain effective client and stakeholder relationships.
• Excellent verbal and written communication skills including experience with executivelevel reporting.
• Strategic thinker with strong problemsolving skills and a continuousimprovement mindset.
• High attention to detail and the ability to manage complex multifaceted operations in a fastpaced environment.
• Strong organizational and timemanagement skills.
• Proficiency in Microsoft Office and security operations platforms.
• Ability to manage conflict lead through change and make sound decisions under pressure.

Education & Experience

• High School Diploma required.
• Bachelors degree preferred.
• CPR/AED/First Aid certification preferred.
• Military law enforcement or corporate security experience preferred.

Physical & Work Environment Requirements

• Prolonged periods of sitting at a desk and working on a computer.
• Ability to bend sit lift walk climb stairs and drive as needed.
• Must be able to lift up to 35 pounds at times.

Why This Role Matters

This is not a backoffice role. As GSOC Operations Manager you are at the center of how we protect our people and our clients every day. Youll have the platform to shape how a global GSOC operates influence key stakeholders and grow a team that delivers realworld impact.

Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration without regard to race color religion age sex sexual orientation gender identity national origin pregnancy genetic information disability protected veteran status or any other legally protected characteristic.

GSOC Operations Manager / Securitas Security / AUSTIN TX / TXDPS License # B03944