Group Coordinator Lead Customer Service Rep
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Hourly Salary:
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Job Summary
Position: Group Coordinator Lead- Customer Service Representative
Shift: 1st shift
Hours: 8am-4pm
Days: Monday-Friday
Pay: $19.45
Required Qualifications: Minimum 6 months of CSR warehouse experience.
Preferred Qualifications: Basic computer knowledge Word Excel Warehouse Management Systems experience
Be part of the worlds largest logistics company!DHL Supply Chain has been certified as a Great Place to Work in the US and Canada! Our excellent benefits packages includes:
- Affordable medical dental and vision coverage available beginning on your 30th day
- PTO program for all associates including paid holidays and vacation
- 401(k) with generous company match
- Tuition reimbursement program
- Excellent training and career advancement opportunities
Grow your skills. Shape your world.
Role Purpose:
Responds to inquiries processes orders handles complaints and processes returns in a prompt courteous and effective manner
Phone duties freight claim reporting and other clerical duties directed by Supv
Key Accountabilities:
- Track and trace shipments and provide data to internal and external parties as appropriate.
- Maintain customer records including claims and returns by updating account information.
- Resolve product or service problems by clarifying the customers complaint; determining the cause of the problem; selecting and explaining the best solution to solve problems; expediting correction or adjustment; following up to ensure resolution.
- Coordinate special customer requests with the transportation and operations departments expediting orders as necessary.
- Coordinate customer profile information with carriers to ensure incident free delivery.
- Effectively interface with service providers in identifying and resolving issues and concerns.
- Prepare product or service reports by collecting and analyzing customer information follow up with other departments to ensure service standards are met.
- Responsible for the effective training of new customer service associates.
- Maintain a good working relationship with customer(s) by responding to all inquiries and complaints concerning shipments inventory count requests a courteous and efficient manner.
- Report customer feedback to management including any signs of dissatisfaction.
- Act as a liaison between operations and the customer in administration of accounts and between the office and customer regarding credit charges.
- Responsible for the reporting of KPIs as agreed upon to evaluate the effectiveness of both the operation and department.
- Oversee all paperwork associated with orders and maintain the corresponding files.
- Maintain a current procedure book for the customer service jobs and functions.
- Effectively correspond with customers as required.
- Prepare reports as required for task analysis as required.
Required Education and Experience:
- 1-2 years related experience
- High School Diploma or Equivalent preferred
Our Organization is an equal opportunity employer.
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Required Experience:
IC
