Grocery Manager

The Grocery Manager is responsible for the overall leadership operation and profitability of the Grocery Department. This position ensures exceptional customer service maintains in-stock conditions drives sales controls expenses and leads a team to execute company standards while creating a clean safe and well-merchandised shopping environment.

• Deliver outstanding customer service and promote a customer-first culture.
• Resolve customer concerns promptly and professionally.
• Drive department sales through effective merchandising promotions and inventory management.
• Ensure advertised items seasonal programs and company initiatives are executed successfully.
• Monitor department performance and implement action plans to achieve sales and profitability goals.

• Direct daily operations of the Grocery Department including Dry Grocery General Merchandise Frozen and Dairy areas as assigned.
• Maintain proper inventory levels to support sales and minimize out-of-stocks.
• Ensure accurate pricing signing and shelf conditions throughout the department.
• Monitor product rotation and code date compliance.
• Execute merchandising standards planograms and promotional displays.
• Maintain department organization cleanliness and food safety standards.

• Recruit train coach and develop employees to maximize performance and engagement.
• Create schedules that support operational needs while managing labor budgets.
• Provide clear direction performance feedback and recognition to team members.
• Foster a positive work environment that promotes teamwork accountability and respect.
• Ensure all associates comply with company policies procedures and safety requirements.

• Manage inventory levels and ordering processes to support sales and reduce shrink.
• Review department reports and key performance indicators to identify opportunities.
• Control expenses including labor shrink supplies and operating costs.
• Ensure accurate receiving storage and inventory practices.
• Support annual inventory preparation and execution.

• Maintain compliance with all food safety sanitation health and safety regulations.
• Promote a safe working environment and respond appropriately to workplace incidents.
• Ensure proper equipment operation and maintenance.
• Follow all company policies labor regulations and operational standards.

• High school diploma or equivalent.
• Previous grocery retail experience required.
• Prior leadership or supervisory experience preferred.
• Strong customer service communication and organizational skills.
• Ability to analyze reports and make sound business decisions.
• Ability to work flexible schedules including evenings weekends and holidays.

• Ability to stand walk bend reach and perform repetitive motions for extended periods.
• Ability to lift and carry products weighing up to 50 pounds regularly and more with assistance when necessary.
• Ability to work in varying temperature environments including refrigerated and freezer areas.
• Ability to move throughout the store and stockroom safely and efficiently.

• Leadership and team development
• Customer focus
• Business and financial acumen
• Merchandising excellence
• Problem-solving and decision-making
• Communication and collaboration
• Organization and attention to detail
• Adaptability and accountability

The Grocery Manager plays a critical role in delivering an exceptional shopping experience by ensuring operational excellence developing high-performing teams and achieving departmental sales and profitability objectives.