Global Technical Support Specialist III Digital

• Handles tasks and projects in the Technical Support Departmentin order toimprove its efficiency.

• Provides technical communication between Production R&D R&D GlobalDigitalBUand Global Tech Support.

• Provides rootcause analysisand actively takes part in resolving technical issues.

• Collectsanalyzesand reports data for the purpose of solving problems and improving companys inner processes includingpartsinformation.

• Provide worldwide 3rd line technical support up tovariousDigitalproductsdelivered and connected with our Electron Microscopes

• Postmortem analysis for solved support calls collaboration on and leading continuous improvement processes

• Actively looks for chancestoolower the installation and warranty cost based on collected data andanalyses

• Continuouslydriveimprovement viaMyPPI CAPA and NPIprojects

• Following the effective documents IMS EMS and working on documentation

How will you getthere

• At least a bachelors degree of Software Information Technology or a combination of both education and 5 plus years of work experience.

• Experience with global SW projects spanning multiple product groups and IT productintroductions

• Strong social skills written andverbal

• Ability and willingness to travel internationally (less than 25% of working hours).

• Ability to work independently as well asto collaborateina team.

• Knowledge and experience in Product Data Management (ECRO or NPI) is of anadvantage

What do youneed

• Excellent communication ability (both face-to-face as via mail) and influencing skills including the ability to communicate technical concepts to a variety of audiences is important to the success in thisposition

• Affinity with software applications and computer hardware

• Pro-active customer-focuses hard-working and outgoing personality

• Self-steering on multiple tasks

• Consistent record to work well with cross-functional and cross-culturalteams

Of course we all know a list of job requirements is like a wish list. Are you the ideal candidate but you do not match all requirements We are happy to get to know you and to discuss a possible fit.

Why Service

Our Central Service organization enables ourcustomerto push the technological barrier every day! Opportunity to visit our customers on-site performing critical work to support breakthrough innovation up to 25% of the time!

Why us

This position may also be eligible to receive a variable annual bonus based on company team and/or individual performance resultsin accordance withcompany policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on which includes:

• A choice of national medical and dental plans and a national vision plan including health incentive programs

• Employeeassistanceand family support programs including commuter benefits and tuition reimbursement

• At least120 hourspaid time off (PTO) 10 paid holidays annually paid parental leave (3 weeks for bonding and8 weeksfor caregiver leave) accident and life insurance and short- and long-term disabilityin accordance withcompany policy

• Retirement and savings programs such as our competitive 401(k) U.S. retirement savings plan

• Employees Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity topurchasecompany stock at a discount

At Thermo Fisher Scientific each one of our 140000 extraordinary minds has a unique story to tell. Join us and contribute to our singular missionenabling our customers to make the world healthiercleanerand safer.

ThermoFisher Scientific is an EEO/Affirmative Action Employer and does not discriminateon the basis ofrace color religion sex sexual orientation gender identity national origin protected veteran statusdisabilityor any other legally protected status.We encourage candidates that enjoy working in a diverse multi-disciplinary groundbreaking technology environment where personal development and team collaboration are key to success to help make the impossible possible for ourcustomers..Diversity isan important elementto build an effective and challenging working environment. Integrity IntensityInnovationand Involvement are key values that we expect asintegralpart of our community.