Global Systems Administrator

IKO Industries Ltd. is a market leader in the manufacturing of roofing and building materials. IKO is a Canadian owned and operated business with production facilities worldwide and has many years of unparalleled success in the roofing materials industry. Quality integrity and trustworthiness are the values that underlie this success and we have built this company by hiring people who hold these values. People like you!

Job Description

Job Summary: Reporting to the Manufacturing IT Infrastructure Team Lead the Global Systems Administrator will be responsible for the design implementation support and optimization of global core infrastructure and manufacturing systems environments. The successful candidate will provide technical and operational leadership while ensuring the availability security resiliency and performance of data centres cloud platforms and manufacturing operational technology systems.

This position serves as a key liaison between IT engineering manufacturing teams external vendors and other stakeholders. The role supports a 24/7 global manufacturing environment and contributes to the continuous improvement automation and standardization of infrastructure and manufacturing systems.

Benefits

Health Insurance (includes teledoc virtual health FSA HCSA & other benefits)
Dental Insurance
Vision Insurance
Life Insurance
Health Spending Account
Employee Support and Mental Wellness
Short-term Disability
401(k) Match
Paid Vacation
Floating Days
Employee Assistance Program
Employee Engagement Events
Awards and Recognition
Tuition Reimbursement
Service Awards
Employee Perks & Discounts

Job Responsibilities

Manage and optimize servers enterprise storage virtualization platforms and cloud on-premises and hybrid infrastructure
Contribute to the design and execution of global data centre strategies including cloud co-location and on-premises environments
Research and recommend new infrastructure technologies aligned with organizational requirements and industry best practices
Support maintain and enhance virtualized manufacturing environments including Siemens and industrial automation platforms
Collaborate with engineering teams and external vendors to deploy and support manufacturing computing systems
Ensure the uptime resiliency security and performance of manufacturing infrastructure systems
Manage capacity planning technology refreshes and lifecycle management for manufacturing systems
Provide Level 2 and Level 3 support for global infrastructure and manufacturing systems within established service-level agreements
Perform infrastructure and system patching activities in accordance with corporate standards
Lead incident response troubleshooting and service restoration activities during critical outages
Participate in a 24/7 on-call rotation and respond to after-hours infrastructure and manufacturing system issues
Follow IT service management processes including incident problem change and service management
Implement and maintain infrastructure in accordance with corporate cybersecurity frameworks policies and governance standards
Manage system access controls permissions security configurations and compliance requirements
Ensure software licensing compliance and adherence to enterprise technology standards
Contribute to disaster recovery planning documentation testing and optimization
Support enterprise backup strategies to ensure data integrity availability and recoverability
Serve as a technical contributor or technical lead for infrastructure and manufacturing technology projects
Execute project deliverables and ensure established milestones and technical requirements are achieved
Collaborate with cross-functional teams to deliver solutions aligned with operational and business needs
Act as a primary liaison with infrastructure vendors for technical support escalation and issue resolution
Monitor vendor performance and adherence to contractual service-level agreements
Communicate technical information effectively to technical and non-technical stakeholders
Maintain detailed documentation for systems configurations procedures and operational standards
Identify opportunities for process improvement automation standardization and improved system performance
Perform additional duties as assigned

Qualifications

Bachelors degree in Computer Science Information Technology Engineering or a related field or an equivalent combination of education and professional experience
310 years of systems administration or infrastructure experience
310 years of experience supporting manufacturing or operational technology environments
Experience supporting infrastructure within a 24/7 enterprise or manufacturing operation
Strong understanding of cloud on-premises hybrid infrastructure and data centre operations
Hands-on experience with VMware ESXi 6.x 7.x or newer virtualization environments
Experience administering Windows Serveror 2022
Experience with Active Directory Microsoft 365 administration Microsoft Azure and Linux
Experience with enterprise storage backup and disaster recovery technologies
Understanding of networking fundamentals and infrastructure monitoring tools
Hands-on experience with Siemens WinCC and TIA Portal is strongly preferred
Experience with Rockwell Automation or Allen-Bradley FactoryTalk is an asset
Experience with ThinManager thin-client environments VDI or Terminal Services
Experience supporting HP and Dell enterprise server hardware
Broad technical knowledge across servers networking virtualization cloud infrastructure and manufacturing systems
Experience within an industrial or manufacturing environment preferably supporting Siemens technologies
Strong problem-solving troubleshooting and critical-thinking skills
Strong business acumen and the ability to align infrastructure solutions with organizational objectives
Excellent verbal and written communication skills
Strong stakeholder and vendor management capabilities
Ability to manage multiple priorities in a fast-paced manufacturing environment
Collaborative team-oriented approach with the ability to provide technical leadership
High attention to detail and commitment to security and operational excellence
Willingness to participate in an on-call rotation and provide after-hours support
Ability to work on-site at the Agawam Massachusetts office
Ability to travel occasionally to other company locations as required

We may use artificial intelligence (AI) tools on a limited basis to assist in initial assessment identification and review of candidates. AI is used only to support our recruiting and hiring team and decisions are always made by the recruiting and hiring team. Absolutely no applicant data is sent or provided externally through these AI tools.

Benefits of Employment: IKO recognizes that its success is due to the strength of its employees. A primary goal of IKO is to promote individual employees sense of accomplishment and contribution so that employees enjoy their association with IKO. The Company invests in its employees so that they are the most knowledgeable in the industry and undertakes great efforts to nurture loyalty to and teamwork at IKO. We are pleased to offer competitive compensation health care a progressive and challenging workplace and a commitment to teamwork and integrity.

Diversity and Equal Opportunity Employment: IKO Industries Ltd. is an equal opportunity employer. We are committed to diversity and inclusion and are pleased to consider all qualified applicants for employment without consideration to race religion creed color national origin age gender sexual orientation marital status veteran status or Industries Ltd. encourages and welcomes applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.