Global Process Owner Hire to Retire

As a global leader in digital infrastructure QTS designs builds andoperatesadvanced data centers that support strategic AIcloudand digital transformation are driven by a mission to connect the world forgoodand our people make it possible. Every single day thecreativitydedicationand genuine care for our communitiesare what push us forward and make this atrulyspecial place to be.

Who You Are: (Job Summary)

The Global Process Owner (GPO) is accountable for the design standardization governance and integrity of a critical cross-functional business process across QTS. This role defines the scope of the end-to-end process and ensures it is executed effectively consistently and with appropriate controls across the global enterprise. It is accountable for tracking the business value realization of improvements to the end-to-end process.

The GPO operates within the enterprise GPO operating model partnering closely with the functional leaders who own the management systems executive cadences and outcomes of the underlying work and the GPO Leader (who governs enterprisewide process standards and consistency). This role ensures the process design data controls and standards enable business outcomes are decisiongrade and scalable.

What You Will Do: (Job Responsibilities)

• Define and maintain the end-to-end global process design scope and taxonomy (L1L5) including standardized definitions ownership handoffs and documentation aligned with enterprise process standards. Partner with business stakeholders to ensure business process designs effectively meet business objectives.
• Enforce process governance including stage gates reconciliations approval frameworks and exception handling. Establish and lead process council reviews to evaluate process performance communicate process health and ensure process roadmaps are aligned with executive stakeholder expectations.
• Manage intake prioritization sequencing and approval of underlying process changes assessing enterprise impacts risk and control implications.
• Ensure governance for the end-to-end process aligns with enterprise initiative and process governance frameworks.
  

• Develop and maintain standardized artifacts including process maps SOPs calendars RACIs control points and KPI definitions.
• Define and govern critical data elements and assumptions including ownership lineage validation rules and data quality thresholds in coordination with QTS data owners.
• Hold sign-off authority on system changes that impact the end-to-end process. Partner with systems and data teams to translate process standards into system requirements and embedded controls. Influence technology roadmaps to support business process design and support IT teams in technical delivery of any changes to the end-to-end process.
• Apply and evolve the GPO Playbook to ensure consistent documentation depth governance rigor and audit readiness.

• Define maintain and report process KPIs focused on end-to-end process cycle times and process effectiveness quality and compliance. Clearly link process KPIs to overall QTS enterprise objectives.
• Use analytics and process insights to identify bottlenecks control gaps and improvement opportunities. Identify and remediate root causes affecting process health using data-driven decision making.
• Drive prioritized process improvements that strengthen cycle time quality employee experience and profitability. Establish a mechanism for capturing and reporting value realization of process improvements.

• Support adoption of process standards through training guidance communications readiness criteria and compliance reinforcement.
• Coordinate rollout of process changes with key functional stakeholders and enterprise change partners.
• Reinforce disciplined planning behaviors and adherence to enterprise standards.

• Enterprisewide ownership and decision rights for end-to-end process designs standards KPIs and controls
• Regular interaction with senior functional leaders; drives process council forums and escalations
• Direct influence on process execution consistency data integrity and quality
• Measures the business value of process improvements and demonstrates clear linkage to overall QTS business objectives

Process Domain: Hire to Retire

• The Hire-to-Retire Global Process Owner is accountable for the end-to-end processes that shape the employee lifecycle from workforce planning and candidate attraction through separation and post-employment administration. The role establishes standardized scalable compliant and employee-centered processes that enable informed workforce decisions timely talent acquisition accurate employee data effective HR service delivery reliable payroll and benefits administration and disciplined workforce transitions. The GPO establishes processes not HR policy. Learning and Development is explicitly excluded from the roles process ownership.

What You Will Need to Be Successful: (Required Qualifications Education Experience Certifications)

• Bachelors degree in Human Resources Business Operations or a related field or equivalent relevant experience

• 8 years of progressive experience in HR operations HR service delivery HR transformation or employee-lifecycle process leadership

• Experience operating within a major corporation of more than 5000 employees with exposure to complex multi-location and/or global HR operations

• 5 years in an enterprise process ownership HR operations leadership shared services or transformation role with accountability for governance standardization controls KPIs and measurable outcomes

• Demonstrated breadth across multiple Hire-to-Retire processes not solely one HR specialty with the ability to manage cross-process dependencies and handoffs

• Demonstrated success designing standardizing or materially improving end-to-end HR processes at scale while balancing employee experience compliance control cost and service performance

• Strong knowledge of HR operating models policy-to-process translation HR controls employee-data privacy records governance and audit requirements

• Demonstrated experience partnering with HR technology data payroll finance legal security and business teams to define requirements data standards embedded controls integrations dashboards and decision-grade reporting

• Experience leading through influence in a highly matrixed organization resolving competing functional priorities and driving adoption without relying on direct authority

• Executive-level communication skills including the ability to frame decisions quantify value facilitate governance forums and escalate risks with clear recommendations

• Demonstrated use of process metrics and analytics to diagnose root causes improve service delivery and sustain measurable results

• Familiarity with responsible use of AI and automation tools including Microsoft Copilot in HR process and knowledge-work environments

• Demonstrated experience with U.S. multi-state HR operations and the ability to partner with HR and Legal subject-matter experts to embed approved employment privacy leave pay records and compliance requirements into processes and controls

Nice to Have: (Preferred Qualifications Education Experience Certifications)

• Experience leading HR operations or global process ownership in an organization with 10000 employees multiple business units and geographically distributed operations

• Hands-on experience with a major enterprise HCM platform such as Workday Oracle Cloud HCM or SAP SuccessFactors including process design and implementation or optimization

• Experience with HR shared services tiered service delivery case management outsourcing/vendor governance and service-level management

• Experience supporting mergers acquisitions rapid growth reorganizations or other complex workforce transitions

• Professional certification such as SHRM-SCP SPHR GPHR CIPD Lean Six Sigma Black Belt or comparable credential

Other Key Skills: (KSAs)

• Enterprise process architecture and end-to-end systems thinking

• HR operational excellence and employee-centered process design

• Control design risk management privacy and compliance orientation

• Data fluency KPI design root-cause analysis and value realization

• Governance leadership facilitation conflict resolution and decision framing

• Change leadership stakeholder alignment and sustained adoption

• Vendor and cross-functional service integration

• High judgment discretion and credibility with sensitive workforce matters

In addition to a variety of benefit packages QTS goes above and beyond for our employees:

• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

QTS is an Equal Opportunity Employer. Learn more: Equal Opportunity Employer/Veterans/Disabled

We conform to all the laws statutes and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women minorities individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion gender sexual orientation gender identity or national origin age disability status Genetic Information & Testing Family & Medical Leave protected veteran status or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint orally or in writing to the employer or the government or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The Know Your Rights Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process please send an e-mail to and let us know the nature of your request and your contact information.