Global Platform Engineer – Sales CPQ PRO AMP

At Johnson & Johnsonwe believe health is everything. Our strength in healthcare innovation empowers us to build aworld where complex diseases are prevented treated and curedwhere treatments are smarter and less invasive andsolutions are our expertise in Innovative Medicine and MedTech we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow and profoundly impact health for more at

As guided by Our Credo Johnson & Johnson is responsible to our employees who work with us throughout the world. We provide an inclusive work environment where each person is considered as an individual. At Johnson & Johnson we respect the diversity and dignity of our employees and recognize their merit.

Job Function:

Technology Product & Platform Management

Job Sub Function:

Functional Engineering

Job Category:

Scientific/Technology

All Job Posting Locations:

Raritan New Jersey United States of America

Job Description:

Johnson & Johnson MedTech is seeking a Senior Principal Platform Engineer to serve as the global technical leader for the Customer Experience Management (CXM) platform supporting Sales Configure Price Quote (CPQ) and Professional Relations & Operations (PR&O). The role is based in Raritan New Jersey.

The MedTech commercial transformation is bringing Sales Marketing CPQ PR&O Customer Service and Service & Repair capabilities into a connected AI-enabled customer engagement ecosystem built primarily on Microsoft Dynamics and Microsoft cloud technologies. This role has direct technical accountability for the Sales CPQ and PR&O platform domains and will establish patterns that enable interoperability with adjacent CXM capabilities and the broader J&J technology ecosystem.

This person will be the senior technical counterpart to product and business leadership. They will translate product strategy and business priorities into an executable platform architecture establish engineering standards across delivery teams and partners and ensure that each release strengthens a durable global platform rather than creating isolated solutions.

• Define and evolve the target architecture and multi-year technical roadmap for the Butterfly CXM platform with direct accountability for Sales CPQ and PR&O.
• Establish clear platform boundaries extension patterns data flows integration contracts identity and access patterns and non-functional requirements.
• Ensure architecture decisions support global scale security privacy regulatory requirements reliability performance maintainability and controlled regional variation.
• Make pragmatic technology trade-offs that balance immediate release needs with the long-term health of the platform.

• Define and lead the development of reusable APIs services integration patterns frameworks SDKs components and developer tooling used across CxM product pods.
• Establish governed patterns for Microsoft Dynamics configuration customization integration data access testing release management and environment management.
• Create and maintain a catalog of approved platform services reusable business capabilities technical patterns and implementation guidance.
• Improve developer productivity and delivery quality through automation standardization observability and modern software engineering practices.

• Define the technical approach for embedding AI and agent-based capabilities into priority commercial workflows across Sales CPQ and PR&O.
• Lead reusable patterns for agent orchestration tool calling skills context management retrieval-augmented generation human oversight evaluation and lifecycle management.
• Partner with enterprise AI platform teams to implement governed execution security controls observability discoverability and production operations.
• Advance interoperability patterns including Model Context Protocol and agent-to-agent integration where they are appropriate approved and valuable.

• Own CXM platform engineering standards and technical guardrails while aligning with enterprise architecture cloud cyber security privacy data and AI policies.
• Provide technical direction and quality oversight across internal engineers product pods contractors systems integrators and strategic technology partners.
• Lead architecture reviews resolve cross-team technical dependencies and intervene early when delivery choices create platform risk or unnecessary duplication.
• Coach engineers and technical leads strengthen engineering capability and create a culture of accountability reuse documentation and continuous improvement.
• Communicate architecture decisions risks trade-offs and investment needs clearly to product business technology and executive stakeholders.

• A clear target architecture and sequenced engineering roadmap are established and used to guide investment and delivery decisions.
• Product pods adopt common engineering standards integration contracts and reusable platform capabilities.
• Duplicated solutions and one-off regional implementations are reduced in favor of governed reuse and configuration.
• Platform reliability security release quality developer productivity and time to deliver improve through measurable engineering practices.
• Priority AI capabilities progress from demonstrations to secure observable supportable production services with defined business outcomes.
• Technical decisions are made at the right level without requiring product leadership to mediate routine architecture and engineering issues.

• 10 or more years of software engineering experience delivering enterprise-scale digital products platforms or distributed systems.
• 7 or more years as a lead architect principal engineer platform engineer or engineering leader accountable for architecture and technical strategy.
• Demonstrated experience leading a large-scale platform modernization or transformation across multiple teams products regions or business units.
• Deep expertise in Microsoft Dynamics 365 architecture extensibility integration data models security release management and platform operations.
• Experience with Microsoft Azure services and integrations across Microsoft 365 including Teams Outlook Copilot and Copilot Studio.
• Proven experience designing reusable APIs services frameworks SDKs engineering patterns or internal developer capabilities rather than only standalone applications.
• Hands-on understanding of modern engineering practices and tooling including Git CI/CD infrastructure as code containers Kubernetes automated testing and platform observability.
• Experience designing or implementing production AI solutions using capabilities such as LLM integration agent orchestration RAG tool calling context engineering evaluation observability security and governance.
• Experience operating in a highly regulated security-conscious or otherwise complex enterprise environment.
• Strong understanding of commercial business processes such as sales pricing quoting contracting customer engagement or professional relations.
• Demonstrated ability to lead through influence across product engineering enterprise architecture security vendors and senior stakeholders.
• Experience providing technical leadership to employees contractors delivery partners or federated engineering teams.

• Experience in MedTech pharmaceutical healthcare or another regulated industry.
• Experience integrating Microsoft-based business platforms with enterprise services operating across Azure and AWS environments including API event-driven data identity security and observability services.
• Experience building enterprise agent platforms internal developer platforms reusable SDKs framework libraries or shared engineering services.
• Experience designing global platforms that support controlled local or regional variation.
• Experience managing systems integrators and strategic technology partners in complex delivery environments.
• Experience leading engineering capability building or organizational transformation.
• For internal candidates working knowledge of XENA engineering standards accelerators AI-enabled SDLC practices enterprise architecture standards deployment frameworks and CI/CD governance. External candidates should demonstrate experience adopting comparable enterprise engineering frameworks and the ability to rapidly learn J&J standards.

Relevant technologies may include:

• Microsoft Dynamics 365 Microsoft Power Platform Azure Microsoft 365 Teams Outlook Copilot and Copilot Studio.
• API management event-driven integration identity and access management secrets management cloud security data services and platform observability across Azure and AWS.
• Git Jenkins or comparable CI/CD tooling Terraform Kubernetes Docker infrastructure as code automated testing code-quality tooling and modern software delivery practices.
• LLM integrations agent orchestration RAG skills and tool-calling frameworks context engineering AI evaluation and observability MCP and agent-to-agent patterns.

Architecture Leadership; AI Engineering; API and Integration Architecture; CI/CD; Cloud Platforms; Commercial Process Design; Developer Experience; Enterprise Architecture; Full-Stack Engineering; Infrastructure as Code; Mentorship; Microsoft Dynamics 365; Platform Engineering; Platform Observability; Product and Engineering Partnership; Security by Design; Technical Communication; Vendor and Partner Leadership.

#JNJTECH

#LI-Hybrid

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability protected veteran status or other characteristics protected by federal state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants needs. If you are an individual with a disability and would like to request an accommodation external applicants please contact us via internal employees contact AskGS to be directed to your accommodation resource.

Required Skills:

Preferred Skills:

Capacity Leveling Collaboration Consulting Contingency Planning Controls Compliance Human-Computer Interaction (HCI) IT Service Continuity Management (ITSCM) Management Systems Implementation Mentorship Performance Measurement Software Development Management Tactical Planning Technical Credibility Technical Development Technical Writing Technologically Savvy

The anticipated base pay range for this position is :

$137000 - $236325

Additional Description for Pay Transparency:

Subject to the terms of their respective plans employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical dental vision life insurance short- and long-term disability business accident insurance and group legal insurance. Subject to the terms of their respective plans employees are eligible to participate in the Companys consolidated retirement plan (pension) and savings plan (401(k)). Subject to the terms of their respective policies and date of hire Employees are eligible for the following time off benefits: Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay including Floating Holidays 13 days per calendar year Work Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth/adoption/foster care of a child Condolence Leave 30 days for an immediate family member: 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours Additional information can be found through the link below. Experience:

IC