Global Onboarding Lead

At Klaviyo we value the unique backgrounds experiences and perspectives each Klaviyo (we call ourselves Klaviyos) brings to our workplace each and every day. We believe everyone deserves a fair shot at success and appreciate the experiences each person brings beyond the traditional job requirements. If youre a close but not exact match with the description we hope youll still consider applying. Want to learn more about life at Klaviyo Visit see how we empower creators to own their own destiny.

The Global Onboarding Lead will play a critical role in building and running the global onboarding experience that sets every new Klaviyo up to drive impact from day one. This role is a great opportunity for someone who loves building operating and iteratingsomeone who can translate organizational needs and stakeholder input into a seamless high-impact onboarding experience at global scale.

This role sits on the Talent & Learning team and reports to the Senior Manager of Learning & Development. The Onboarding Lead will have a direct impact on how new hires experience Klaviyo from the moment they accept an offer while also shaping how our most senior leaders onboard and integrate into the company.

How You Will Make a Difference

A successful Onboarding Lead at Klaviyo is a builder operator and cross-functional connector who is energized by owning complex programs end-to-end. You are comfortable managing details and driving strategy and you thrive in a small high-impact this role you will:

• Own the end-to-end operational delivery of Base Camp across all global cohorts ensuring consistency quality and scalability as Klaviyo grows
• Build and maintain program infrastructure including schedules facilitator guides logistics tooling and vendor relationships
• Serve as the lead facilitator for live onboarding experiences in our Boston office creating an engaging and high-impact start for every new hire.
• Track and report on program health using qualitative and quantitative dataincluding completion rates satisfaction scores and time-to-productivity metricsand use those insights to drive continuous improvement
• Design develop and maintain onboarding curriculum that reflects Klaviyos culture values and business priorities applying instructional design best practices across live async and digital modalities
• Apply AI tools actively and creatively across every stage of the content lifecyclefrom needs analysis and curriculum design to content generation personalization and reinforcementcontinuously experimenting to make learning faster to build and more impactful to experience
• Partner with subject matter experts to keep content accurate regionally appropriate and refreshed as needed
• Build strong relationships with People Partners Talent Acquisition IT Finance Legal and business leaders to ensure a seamless experience from pre-boarding through ramp
• Serve as the primary point of contact for stakeholder input on onboarding scope timing and prioritiesinfluencing without authority to align partners around a unified new hire experience
• Partner with HRBPs VP of HRBP & Talent Development and the Senior Manager of L&D to design and deliver a dedicated onboarding experience for executives and senior leaders including curated connection opportunities briefing materials and frameworks tailored to each leaders role and context
• Use AI to streamline program operationsautomating workflows surfacing insights from data and finding new ways to scale a high-touch experience without sacrificing quality

Who You Are

• You have 8 years of experience in program management learning & development or people programsideally with a focus on onboarding new hire experience or large-scale program operations
• You have experience managing complex multi-stakeholder programs in a global or distributed environment
• You are a strong content developer with instructional design skills and experience building curriculum from scratch across multiple modalities
• You use AI as a core part of how you worknot just as a productivity tool but as a creative partner for building better faster and smarter; you are always experimenting with whats possible
• You are highly organized and detail-oriented with the ability to manage multiple workstreams without dropping the ball
• You are a clear confident communicator who can facilitate engaging learning sessions and influence senior stakeholders
• You are curious and data-drivenyou measure what matters and use insights to improve program outcomes
• You are energized by experimentation and continuous improvement and are comfortable operating in fast-changing ambiguous environments
• You are excited about the intersection of AI and learning and are actively staying at the edge of new tools technologies and approaches that can raise the bar for the employee experience
• Youre a strong collaborator who brings a team-first mindset and knows how to build trust across functions
• Youre excited to be a culture carrier modeling Klaviyos values and reinforcing them through every touchpoint of the onboarding experience

Please note that this is an onsite position based in our Boston office.