Global Mobility Manager

The Global Mobility Manager is the operational backbone of ServiceNows US immigration and global mobility this role youll manage the day-to-day execution of immigration petitions handle wet signature coordination for visa applications and support the strategic initiatives of our Global Mobility team. 

Youll partner with our immigration vendors internal teams (Global People Finance Legal) and employees to ensure smooth compliant processing of global mobility matters. This is a high-visibility detail-oriented role where accuracy compliance and employee experience directly impact hiring timelines and business growth. 

If youre organized proactive and passionate about supporting employees through their immigration and relocation journey we want to talk with you. 

Key responsibilities 

US immigration and petition management 

• Manage end-to-end US immigration case processing including preparation tracking and coordination with immigration vendors and legal partners. 

• Prepare and organize documentation packages for visa petitions and employment-based immigration matters. 

• Coordinate wet signature collection from employees managers and authorized company signers for immigration forms and petitions. 

• Maintain accurate case files and timelines ensuring all deadlines are met and compliance requirements are satisfied. 

• Track petition status with vendors and government agencies; provide timely updates to employees and hiring managers. 

• Support US work authorization verification and I-9 compliance processes. 

Program operations and employee support 

• Serve as a primary point of contact for employees navigating immigration and relocation matters; respond to inquiries with accuracy and empathy. 

• Coordinate with HR Business Partners Finance and Talent Acquisition on immigration-related logistics and timelines. 

• Manage relocation logistics for employees including vendor coordination expense tracking and policy compliance. 

• Maintain organized records and documentation; ensure data accuracy in immigration and mobility systems. 

• Assist with visa sponsorship onboarding and communication to new international hires. 

Process improvement and compliance 

• Identify process bottlenecks and inefficiencies; escalate recommendations to the Senior Manager of Global Mobility and Immigration for continuous improvement. 

• Stay current on US immigration law changes policy updates and compliance requirements that impact ServiceNows programs. 

• Prepare reports and dashboards on case status timelines and program metrics to support decision-making. 

• Support audit requests and compliance verification from legal tax or regulatory partners. 

• Document processes and create workflows to support team consistency and knowledge sharing. 

Technology and tools 

• Become proficient in immigration case management systems ServiceNow platforms and other tools used for program execution. 

• Explore automation and AI-tool opportunities to streamline repetitive tasks and improve accuracy. 

• Maintain organized digital filing systems and ensure data is easily accessible to the team. 

Qualifications :

To be successful in this role you have:

• 3-5 years of experience in immigration support or global mobility. 

• Demonstrated experience preparing and coordinating visa petition documentation. 

• Exceptional organizational and attention-to-detail skills; ability to manage multiple cases and deadlines simultaneously. 

• Strong written and verbal communication skills; ability to explain complex immigration matters clearly to non-specialists. 

• Proficiency with Microsoft Office (Word Excel Outlook) and ability to quickly learn new software tools. 

• Understanding of US immigration compliance requirements. 

• Proactive problem-solver who identifies issues early and escalates appropriately. 

• Strong interpersonal skills and commitment to supporting employees with empathy and professionalism. 

• Preferred qualifications 

• Direct experience with wet signature collection and petition preparation for US employment-based visas. 

• Familiarity with immigration case management platforms or HR information systems. 

• Experience supporting M&A office relocations or other high-volume mobility events. 

• Experience with relocation management systems or vendor coordination. 

• Knowledge of US immigration law USCIS processes and US work authorization requirements. 

• Experience working in a fast-paced high-growth technology or SaaS environment. 

JV19

For positions in this location we offer a base pay of $102300 - $179000 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation national origin age disability gender identity  veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

No

Employment Type :

Full-time