Global Head of Servicing

Job Classification:

What you will do:

PGIM Real Estate is seeking a senior executive to lead end-to-end servicing and asset-level administration for commercial real estate loan portfolios totaling $135B in AUM/AUA. The Global Head of Servicing for PGIM Real Estate Loan Services includes leadership responsibility for a globally distributed team of more than 160 employees. The role ensures operational excellence across servicing and asset management functions and partners closely with Originations Portfolio Management Legal Finance Treasury and other senior leaders to ensure the platform operates smoothly scales thoughtfully and continues to meet the needs of borrowers investors and regulators.

What you can expect:

• Set the strategic direction for PGIM Real Estate Loan Services and ensure consistent highquality servicing and asset management across all capital sources including domestic and international investors and borrowers agency programs and Agriculture portfolios.
• Drive scale automation responsible artificial intelligence adoption data quality system integration and workflow optimization to improve operating leverage consistency insight generation and control discipline.
• Provide leadership over business planning governance controls regulatory readiness audits and accountability across a complex portfolio of Agriculture and commercial real estate credit and equity investments.
• Build lead and develop a highly experienced tenured PRELS team across Servicing Asset Management Investment Operations International & High Yield and Business Strategy & Support.
• Own full P&L and budget accountability making disciplined tradeoffs across cost capacity risk service levels and long-term platform investment.
• Represent PGIM externally as a senior point of contact for borrowers investors agencies warehouse lenders rating agencies trustees auditors and thirdparty providers.
• Support strategic growth initiatives new product launches servicingrelated due diligence for acquisitions or portfolio transfers and early-stage default management coordination with special servicing or workouts when applicable.
• Maintain a strong control environment across the platform including regulatory readiness and successful execution of frequent financial and operational reviews and audits.
• Drive performance goals staffing models and succession plans aligned to platform growth and complexity.
• Own the borrower experience postclosing including ongoing relationship management and issue resolution. Resolve complex and escalated servicing issues while maintaining strong client and borrower relationships.

What you will bring

• 15 years of commercial real estate servicing experience with demonstrated leadership responsibility.
• Deep understanding of CRE loan structures servicing agreements cash management and investor reporting.
• Experience supporting agency (Fannie Mae/Freddie Mac/FHA) balance sheet CMBS or private credit portfolios required
• Proven ability to lead teams through growth complexity and regulatory scrutiny.
• Strong executive level communication judgment and stakeholder management skills.
• Robust tech and AI skills.

About PGIM Real Estate Loan Services

Loan Services provides services for the commercial mortgage loans originated through all PGIM REs capital sources including Affiliate Commercial Affiliate Agriculture government agencies (FHA Fannie Mae and Freddie Mac) Institutional Investors - both domestic and international and other third-party investors. Loan Services is one of the largest divisions of Loan Services is the 13th largest commercial mortgage servicing company in the industry.

• Market competitive base salaries with a yearly bonus potential at every level.
• Medical dental vision life insurance disability insurance Paid Time Off (PTO) and leave of absences such as parental and military leave.
• 401(k) plan with company match (up to 4%).
• Company-funded pension plan.
• Wellness Programs including up to $1600 a year for reimbursement of items purchased to support personal wellbeing needs.
• Work/Life Resources to help support topics such as parenting housing senior care finances pets legal matters education emotional and mental health and career development.
• Education Benefit to help finance traditional college enrollment toward obtaining an approved degree and many accredited certificate programs.
• Employee Stock Purchase Plan: Shares can be purchased at 85% of the lower of two prices (Beginning or End of the purchase period).

Eligibility to participate in a discretionary annual incentive program is subject to the rules governing the program whereby an award if any depends on various factors including without limitation individual and organizational performance. To find out more about our Total Rewards package visit Work Life Balance Prudential Careers. Some of the above benefits may not apply to part-time employees scheduled to work less than 20 hours per week.

Prudential Financial Inc. of the United States is not affiliated with Prudential plc. which is headquartered in the United Kingdom.

Prudential is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion national origin ancestry sex sexual orientation gender identity national origin genetics disability marital status age veteran status domestic partner status medical condition or any other characteristic protected by law.

If you need an accommodation to complete the application process please email .

If you are experiencing a technical issue with your application or an assessment please email to request assistance.