Global Crisis Management

General Description

The Global Crisis Management & Business Continuity Manager is responsible for the strategic leadership governance development implementation and continuous improvement of the Crane Worldwide Logistics global Crisis Management (CM) and Business Continuity (BC) programs.

This position serves as the enterprise owner of all crisis management and continuity frameworks ensuring the organization can effectively prepare for respond to recover from and learn from disruptive events impacting personnel facilities transportation operations technology systems customers and global supply chain operations.

The role establishes global standards policies procedures crisis playbooks business continuity plans training programs and exercise requirements while partnering closely with the GSOC Security Intelligence Transportation Security Facilities Security Regional Security Managers IT Operations HR Legal Compliance and Executive Leadership Teams.

Essential Job Functions

Global Crisis Management Program Ownership

• Own and maintain the Global Crisis Management Program.
• Develop and maintain enterprise crisis management policies standards procedures and governance requirements.
• Establish enterprise crisis activation criteria and escalation frameworks.
• Maintain Crisis Incident Command Center (CICC) procedures and response protocols.
• Develop crisis management playbooks for major operational security cyber natural disaster workplace violence geopolitical transportation and reputational events.
• Ensure consistent crisis management practices across all business units and regions.

Business Continuity Program Ownership

• Own and maintain the Global Business Continuity Program.
• Develop enterprise-wide continuity standards and planning methodologies.
• Establish requirements for:
• Business Impact Assessments (BIAs)
• Recovery strategies
• Continuity plans
• Recovery time objectives
• Crisis recovery procedures
• Ensure business continuity plans are developed reviewed and maintained across critical business functions.
• Drive continuous improvement of organizational resilience capabilities.
• Coordinate continuity planning efforts across all business units and regions.

Incident Command & Crisis Coordination

• Serve as the enterprise coordinator for major incident and crisis response activities.
• Lead crisis coordination during significant security operational transportation facility technology and customer-impacting events.
• Support executive leadership with decision support and situational awareness during crisis events.
• Ensure proper activation and coordination of crisis response teams.
• Establish and maintain incident command structures and response frameworks.

Executive Crisis Support & Communications

• Advise executive leadership during crisis situations.
• Coordinate executive reporting and leadership notifications.
• Develop executive crisis situation reports and status updates.
• Facilitate executive crisis management meetings and decision-making processes.
• Support internal and external stakeholder communications during incidents.

Preparedness Training & Exercises

• Develop and maintain enterprise emergency preparedness programs.
• Establish annual crisis exercise requirements.
• Design and facilitate:
• Tabletop exercises
• Functional exercises
• Executive simulations
• Crisis leadership workshops
• Regional preparedness drills
• Evaluate exercise outcomes and track corrective actions.
• Ensure crisis response teams maintain operational readiness.

Global Risk & Resilience Integration

• Partner with the Security Intelligence Manager to incorporate threat intelligence into continuity and preparedness planning.
• Integrate risks associated with:
• Cargo theft
• Geopolitical instability
• Civil unrest
• Natural disasters
• Pandemic events
• Labor disruptions
• Critical infrastructure failures
• Supply chain interruptions
• Develop resilience strategies that reduce operational disruption and recovery time.

GSOC Integration & Emergency Monitoring

• Partner with the GSOC Manager to ensure crisis detection escalation and notification processes remain effective.
• Establish crisis escalation workflows and communication protocols.
• Maintain activation criteria for crisis response teams.
• Ensure GSOC-supported incident tracking and documentation requirements are maintained.

Regional Security & Site Preparedness Governance

• Provide functional leadership and guidance to Regional Security Managers regarding emergency preparedness and business continuity requirements.
• Establish site-level preparedness standards and continuity expectations.
• Ensure continuity planning requirements are consistently implemented globally.
• Review regional preparedness and continuity performance metrics.
• Support recovery planning following significant incidents.

Operational Recovery Planning

• Develop recovery frameworks for:
• Warehouses
• Gateways
• Offices
• Transportation operations
• Secure yards
• Critical customer operations
• Establish recovery prioritization methodologies.
• Coordinate cross-functional recovery activities during major disruptions.
• Support continuity planning for customer-specific operational requirements.

Program Governance Audits & Compliance

• Establish CM/BC governance standards.
• Conduct periodic reviews of crisis management and continuity programs.
• Support customer regulatory and internal audit requests.
• Ensure continuity documentation remains current and auditable.
• Develop corrective action tracking and resilience improvement programs.

Physical Requirements

• Job may require extended sitting or standing use of standard office equipment.
• Talking hearing and using hands to operate computer equipment. Vision abilities required by this job include close vision and the ability to adjust focus.
• May require travel to client and site locations to support implementation activities including on-site presence during go-live periods.
• Job will require presence at the assigned work location.
• Minimum travel of 25-50% will be required.

Other Skills and Abilities

• Excellent verbal and written communication skills and excellent time management abilities are necessary.
• Demonstrated initiative ability to exercise good judgment and ability to achieve results through others is required.
• Must possess extensive knowledge and expertise in investigations loss prevention tools and project/program management tools.
• Strategy and planning: must possess an ability to strategically plan over a 12-24 month time span as well as strong client orientation and excellent interpersonal and communication skills.

Education and Experience

• Bachelors Degree in Emergency Management Business Continuity Risk Management Homeland Security Business Administration Security Management Public Administration or related discipline.
• Masters Degree preferred.
• 7-10 years of progressive crisis management emergency management business continuity security operations risk management or resilience experience.
• Experience managing enterprise-wide continuity or crisis programs.
• Experience supporting global operational environments.
• Experience leading cross-functional response teams during significant incidents.
• Experience developing business continuity and disaster recovery frameworks.
• Knowledge of TAPA CTPAT and other industry related security standards.

Certification and Licenses

• Certified Business Continuity Professional (CBCP)
• Associate Business Continuity Professional (ABCP)
• Certified Emergency Manager (CEM)

WHY SHOULD YOU WORK FOR CRANE

At Crane we believe in providing our employees with excellent benefits at a Great Place to Work.

We offer:

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year that can be used for Sick Time or for Personal Use
• Excellent Medical Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges in addition to a discount on contribution rates

Come join the leader in logistics and take your career in the right direction.

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

We maintain a drug-free workplace and perform pre-employment substance abuse testing.

This position requires the final candidate to successfully pass an E-Verify Check.

More Information: benefits are contingent upon meeting eligibility requirements and plan conditions.