Global Client Manager
Job Location:
Charlotte, NC - USA
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.
At Maersk we believe in the power of diversity collaboration and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve. With over 100000 employees across 130 countries we work together to shape the future of global trade and logistics.
Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together lets sail towards a brighter more sustainable future with Maersk.
What We Can Offer
At Maersk were committed to building an inclusive workplace where everyone feels valued heard and able to be themselves. Our team members come from a wide range of backgrounds experiences and perspectives and we value the unique strengths each person contributes.
Manage strategic global customers and play a direct role in strengthening long-term partnerships and business growth.
Collaborate across commercial operational and functional teams in a truly global and integrated logistics environment.
Work in a flexible remote-based role with exposure to senior customer stakeholders and executive leadership.
Access ongoing development opportunities while helping shape innovative supply chain solutions for some of the worlds leading brands.
Key Responsibilities
Serve as the primary point of contact for strategic customers building trusted relationships across all levels of the client organization from operational teams to executive leadership.
Lead customer strategic initiatives special projects and the integration of new business opportunities to support long-term growth and partnership success.
Act as a strategic supply chain consultant identifying opportunities to improve customer performance and recommending integrated logistics solutions that create measurable business value.
Establish monitor and continuously improve Critical Success Factors (CSFs) and Key Performance Indicators (KPIs) in partnership with customers and Program Management teams.
Drive the expansion of Maersks integrated logistics portfolio by identifying opportunities across Ocean Air Customs Warehousing Domestic Transportation Supply Chain Management and Value-Added Services.
Monitor account profitability support contract renewals and contribute to the sustainable growth of strategic customer relationships.
Lead through influence across Program Management Operations Customer Service Product Finance and Commercial teams to deliver successful customer outcomes in a matrix organization.
Resolve complex customer challenges manage escalations and coordinate resources across the organization to ensure service excellence and customer satisfaction.
Manage a portfolio of strategic accounts while maintaining flexibility to support additional customers and commercial initiatives as business needs evolve.
What We Are Looking For
Continuous improvement mindset: we are looking for someone who brings a strong mindset of continuous improvement someone who is naturally curious committed to solving problems at the root and driven to make things better every day.
Bachelors degree or equivalent professional experience. Industry certifications such as CIFFA or CITT are considered an advantage.
Minimum 5 years of experience in freight forwarding logistics supply chain management shipping or related industries.
Strong commercial acumen and experience managing strategic customer relationships in a complex solution-oriented environment.
Understanding of FMCG supply chains and customer environments is highly valued particularly within food & beverage personal care consumer goods or pharmaceutical sectors.
Excellent communication stakeholder management conflict resolution and problem-solving skills with the ability to influence without direct authority.
Proficiency with Microsoft Office applications and AI-enabled productivity tools such as Copilot ChatGPT or similar technologies.
Job Type: Full-time
Location: Chicago IL (Remote)
Salary: $120000 $150000*
*The stated pay range is the anticipated starting salary and may be adjusted based on market conditions experience and location. Final compensation will be discussed directly with the selected candidate(s) in compliance with all applicable laws.
Notice to applicants applying to positions in the United States: You must be authorized to work for any employer in the U.S.
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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
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Required Experience:
Manager
About Company
Maersk Line is a Danish international container shipping company and the largest operating subsidiary of the Maersk Group, a Danish business conglomerate. It is the world's largest container shipping company by both fleet size and cargo capacity, serving 374 offices in 116 countries
