Global Change Management Leader, Customer Experience CoE

Location: Wickliffe Ohio (US) Deer Park Texas (US) Jurong Singapore (SG) Pudong China (CN)

Travel: Minimal travel as required for training workshops and project meetings

Job Type: Permanent 4 days in the office 1 day flexible

How Youll Make an Impact
As a Global Change Management Leader Customer Experience CoE you lead enterprise-wide transformation efforts across Customer Experience (CX) and Order-to-Cash (OTC). You drive adoption of new operating models technologies and processes ensuring sustainable change across a global matrixed organization.

In this role you will:

• Develop and execute a global change management strategy supporting CX and OTC transformation initiatives including technology process and organizational changes.
• Facilitate change impact assessments stakeholder analyses and organizational readiness evaluations to align teams and mitigate risks.
• Design and implement standardized change frameworks including communication training sponsorship and reinforcement strategies.
• Partner with program and project leaders to deliver effective communication campaigns and enterprise-wide training initiatives.
• Drive adoption of new processes technologies and ways of working fostering engagement and alignment across the organization.
• Establish governance structures and track key performance indicators (KPIs) to monitor adoption manage resistance and ensure sustained value realization.
• Lead post-implementation reviews capture lessons learned and continuously improve change methodologies.
• Advise senior leaders and stakeholders on change management best practices to strengthen sponsorship and engagement.

Required Qualifications that Enable Your Success

• Bachelors degree in Business Organizational Development Change Management or a related field.
• 10 years of progressive experience in enterprise change management transformation or organizational development within global organizations.
• Proven experience leading end-to-end change initiatives across large-scale multi-year transformation programs.
• Expertise in change management methodologies (e.g. Prosci/ADKAR Kotter McKinsey Influence Model) and their practical application.
• Strong strategic thinking with the ability to influence stakeholders at all organizational levels.
• Excellent communication facilitation and stakeholder engagement skills.
• Advanced program management problem-solving and risk assessment capabilities.
• Experience designing and delivering training communication and engagement strategies at scale.

Preferred Qualifications that Drive You Forward

• Advanced degree in a relevant field.
• Professional certification such as Prosci Certified Change Management Professional (CCMP) or Project Management Professional (PMP).
• Experience in chemical manufacturing or supply chain industries.
• Familiarity with enterprise platforms such as SAP Customer Relationship Management (CRM) and workflow automation tools.

Your Work Environment
At Lubrizol were committed to providing a safe inclusive and empowering environment where you can do your best work. Depending on your role your work environment may include:

• Use of computers and digital collaboration tools in a hybrid work environment
• Participation in virtual and in-person workshops training sessions and meetings
• Engagement with global teams across multiple time zones
• Adherence to company safety compliance and ergonomic standards

We continuously invest in our workplace and technologies to support your well-being productivity and growth. If you require reasonable accommodation we are committed to providing an inclusive experience.

Benefits that Empower You

• Work in a respected industry-leading multinational company within Berkshire Hathaway
• A culture of accountability empowerment inclusion and diversity
• Competitive compensation and benefits package
• Opportunities for professional development learning and global career mobility
• Meaningful work contributing to sustainable and innovative solutions

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Lubrizol: Imagined for Life. Enabled by Science. Delivered by You.

For nearly 100 years The Lubrizol Corporation a Berkshire Hathaway company has been at the forefront of innovation to enhance everyday life advance mobility and make the modern world work better. Our specialty chemistry solutionsfrom engine oils performance coatings and skincare to medical devices and plumbing systems are powered by the expertise passion and commitment of people like you. We tackle the worlds toughest challenges with science-based solutions deeply understanding our customers to deliver innovative chemistry and differentiated value. Our inclusive culture dedication to safety and incredible global talent drive our success. Our solutions meet the evolving needs of the modern worldbrought to life by science and most importantly delivered by you. Whether youre in the lab on the production floor or in the office youll be part of a team around the world that empowers you to think boldly drive results and contribute to solutions that shape a better more sustainable future. We win because of you. Lets build the future together.